Tebra

I've recently started using Kareo for my small billing business. I appreciated Russ Chappell for helping me through the process of the start up and onboarding of Kareo. I had an issue with the…

1) Onboarding was miserable - one coach said I was just too loud and the other was just snide ( Still have not migrated our old records since our ticket was cancelled.- Ticket get cancelled- you get…

When I first started with Kareo it was a disaster. I was ready to withdrawal and stick to the current software, i was using. Then I chatted with Nick in sales and Maria in training. Everything…

Poor customer service and sales person that aren't responsive to emails or phone calls.The system is faulty and they charge additional subscription to resolve their own faulty system. I totally…

1) e prescriber does not always work and prescriptions fail about 15% of the time- patients complain and also if we check on" failed scripts" nothing comes up so there is no way of telling if your…

The software is excellent. We have used it for several years for our billing. The customer support has been spotty in the past, but my recent experiences with customer technical support have been…

The Kareo web app access to the clinical data is not working and giving a 502 Bad Gateway error. This is the second time this has happened (last time was a few weeks ago). Basically, you cannot…

When I asked the salesperson what was the managment method when the EHR goes down on the weekend and was told this does not happen! SO there is no weekend service! Well here we are! it will not even…

I do not recommend. I used as EMR and it was extremely glitchy. It would freeze constantly and they tell you an upfront price but there are tons of hidden costs. To cancel costs a fortune. I didn’t…

I have been using Kareo since 2012 and am generally pleased overall with this medical office software, (we do NOT use the EHR feature) however, the customer service has declined quite a bit over the…

The software is good and easy enough to use. The customer support and insurance/payment onboarding has been terrible. I will submit help desk and reach out to support and not receive any…

Positives ~Allows customization of client notes and templates, which drastically cuts down on charting time. ~At its best, billing is streamlined and efficient. ~Cost is per claim rather than per…

I was promised something that was more fully integrated than what I have actually experienced. First, there is NO WAY to integrate the calendar with another resulting in so many possibilities to…

HORRIBLE. Steer clear. Waiting since 3/11 to cancel. Called easily 12 times to speak with customer service and supervisors who tell me that Loyalty will call back but they never do. They had the…

I can not recommend Tebra for your EHR, Their business practices, in my opinion, are below par and their customer service and sales team lack honesty and integrity. My experience with Tebra has been…

You will be continuously shocked at how much of a complete scam Tebra/Kareo is. The sales team makes promises and confirms core features, then the second you sign the contract you realize the actual…

Once you sign the contract you can't get ahold of anyone to contact you to set anything up. You have to keep very close tabs on them to make sure they have done what they say they would do. As a…

Tebra customer support: EHR nightmare. They have horse-blinders on for their features. They release report after report about how important patient experience is and how their platform helps their…

Worst support ever... save your money and time. I was on hold for 4 hrs trying to cancel membership. And now they are still trying to bill me. Save yourself the headache.

***PLEASE READ THIS IS A REAL REVIEW BY A MENTAL HEALTH PATIENT*** I'm a Generation X computer programmer with a degree from Virginia Tech. My experience with Tebra was terrible. As a patient, I…

I was told this would be an improvement. Since my practice moved to Tebra a month ago, I have not received $276,000 in charges. No customer service, only the run around. They constantly hang up on…

Would give them no stars. After canceling was to be done on June 25th and being charged a monthly fee that I had had for years - they send me another invoice for June which was for over $800 - they…

This billing software is Trash !! Customer Service is extremely poor . I have not been able get my ERAS for two months now and every time they miss ERAS they will come up you have to enroll again…

I signed a contract with Tebra (Kareo) EHR, but within 24 hours rescinded my contract and cancelled my account because I found out they lied to me about data import fees. Today I received an email…

Terrible customer service especially with enrollments. Causing delays in patient care. Platform is not very user friendly overall. Update 10/18/24 -- in response to Tebra's comment. EPCS enrollment…

Unnecessarily complicated billing. Set up takes longer than 2 months.

It’s cheap, but will ultimately cost you much more in the long term. This is basically a HIPAA compliant google drive, but only with docs nothing else. First, they say that patient can fill out…

Been a customer for 14 years, EHR CSR very helpful but now 220% increase in cost for low volume non-physician providers. No response to my request for a review from "Loyalty" (laughable). Looking…

Do not use Tebra!!! They do not include what they say they include It Is not included. There is a 2.75% charge on any charges used with their billing plus $.30 a transaction

I thought I was signing up for a trial BUT was mislead. the guy I spoke to was vague and obviously had a quota to fill; instead I ended up being locked into $1500/year. The program is extremely…

I received a text from this company with no way to respond to it. Even sending 'HELP' just gave me a message to contact my healthcare provider. If you're thinking of using this company for your…

Worst customer service ever, I'm a doctor using this platform, wish I didn’t have to!

No honesty. No transparency. You can not leave a negative review. On with "customer service" for 15 minutes over 2 calls. Useless.

In response to their update: NOTHING was refunded. This system was never activated and I was unable to use it or to access the Tebra university. There was ZERO customer service. In response the…

This is a very bad and fraudulent company. Do not use.

Tebra allowed another biller to hack my provider accounts. Then Tebra fraudulently billed one of my providers $3000 on their credit card without their knowledge and will NOT return the money.…

One of the worst EMRs I have ever used. Anything you would expect from a modern EMR or even website is lacking in Tebra. For example, when inputting the patient's medical history, THERE IS NO SEARCH…

I have used cerner, meditech, epic, arprima, practice fusion and now tebra. Aprima is still the worst but Tebra is a very close second. This system has so many problems, redundant cliquing, search…

DOWNTIME ALL THE TIME. NEVER WORKS WHEN YOU WANT IT TO.

26 minutes agoNew-Edit Delete PSA. This company does not conduct legitimate business. I have sent in several requests and have nothing but chat bot style responses. They are in the business of over…

I have been VERY UNHAPPY in the product and have tried for two months to cancel my EHR and it is impossible. I have been placed on hold for over 5 hours and no one answers the phone and they do not…

If you want the most unreliable software with non-responsive customer service, I highly recommend Tebra.

I initially had a frustrating experience with Tebra due to misleading sales tactics. The sales rep misrepresented key system features that were critical to my practice, leading me to sign up under…

site is down for almost 6 hours and they say we can not help you

System went down on Monday at lunch time. Since then we have not been able to access our patient records, send in prescriptions, take payments or do any insurance billing claims. This is happening…

Worse customer service RUDE workers. The site goes down and remains down at times more than 2 days. They can not even compensate more than 2 days. Stay away from this company.

Love my account Manager, Amy Polhamus! She has always gone above and beyond to make sure I'm taken care of. Tebra is very user friendly and has excellent reporting features.

Is there spell correct? That would be better.

I love Tebra. It is easy to use. If you have a question, calling support will get your question answered and rarely leads to a ticket being created. I rarely have problems with tebra.

My experience with Daniel Hoke as our success manager has been a 5 out of 5 star experience. His knowledge, quick responses, and genuine want to help our company continue to grow has been nothing…