Tebra

Can't scroll in the calendar, makes appointment creating difficult.

This is the worst customer service experience i have ever had. You will have a VERY difficult time canceling your contract even when you have fulfilled your obligation. They continued billing me and…

BEWARE: Tebra/Kareo is a Scam of an EMR I recently opened a small, single-provider clinic, and Tebra seemed like an affordable option—but the reality is far from what they promise when they sell you…

Over the three years I was with this company, it was bought out twice, each time bringing more instability rather than improvement. Their clearinghouse was so unreliable that I had to resort to…

Absolute Disaster! Nothing works as described, Customer Service is abysmal and outsourced overseas, you can spend all day waiting to speak to someone and when/if you do they BARELY speak english,…

Do not fall for this scam company run away and look elsewhere!!! They talk you into signing a one year contract and do not deliver on their end. It is not user friendly and customer service is a…

I have been using Tebra (formerly Kareo) for years and have spent over $80,000 on their services, yet I still struggle with basic reporting and software functionality. One of the most critical…

I have been with this company for 8 years(Kareo). It was a good start with low out of pocket expense and easily maneuverable throughout the applications. WRONG. They are constantly changing things…

TERRIBLE COMPANY! Do not sign up with them and definitely do NOT sign a contract with them. They apparently have a "Loyalty Department" but there is no way to get in contact with them. Customer…

was to start services with this emr. initially I could not reach the technician that was to set me up. you are given 60 days free for a reason...they are the most disorganized company likely known…

I have had the opportunity to work on multiple EHR platforms in the last 12 months - And quite honestly this has been the most difficult to navigate - The time it is taking to be able to prescribe…

I'll be honest, I hate Tebra. I wouldn't use it if I didn't have to (joined a group practice using it). It's not user-friendly, doesn't provide options to format my note such as bold, italicize,…

Working with Chantelle has been exceptional! If it was just based on her I would have rated 5 stars. She is very responsive and ensures things are done correctly. However, we have had many issues…

My experince was wonderful

I cannot express how disappointed I am with Tebra’s services. Their website-building platform is completely outdated, lacking modern functionality and user-friendly design. Any AI-powered tool can…

still no progress on the Pt's privacy and Hippa concern. there are only two ways to search the Pt: name or DoB Tebra should offer more flexible and privacy way to search Pts. at least add in by Pt's…

RUN!!! The software is slow, you can only have one main page open at a time. We have cancelled and attempting to obtain our clinical notes, which has been a HORRID experience. Customer Support tells…

Our provider representative Vicente has been very helpful in the start up process. He is always available via email. Vicente responds quickly, gives suggestions and provides links to Tebras online…

Please please stay away from this company. I lost my money and not use their services. Poor customer service. They don’t respond to their customers promptly. Never recommend this Tebra company.…

My initial onboarding process started 4 years ago. Unfortunately, my overall experience with Tebra from all aspects has not been a pleasant, productive, and positive one for a multitude of reasons.…

Chantelle is always happy to help and very responsive. I do not like that we get a notice of our SM posts the week after they were posted, it would be so much better to receive notice of SM posts…

There is no ability to test the software. The sales teams over promise and under deliver but by then you are trapped with a contract they do not let you get out of. 1 month in and this is the worst…

TEBRAS IS NOT WORKING ON THE COMPUTER. CALLED AND WAS ON HOLD FOR A LONG TIME. ASKED FOR A CALL BACK AND THEY CALLED BACK LATER AND WAS ON HOLD BECAUSE WE WERE ON THE PHONE WITH A PATIENT AND THEN…

1) New e prescriber adds complexity without adding saftey or adressing the WORST problem which is that only ~85%-90% of the scripts go through to the pharmacy- DANGEROUS for patients needing…

Please DO NOT sign contract with this tebra service. Stay away!

Tebra makes updates in the background that significantly negatively impact the workflow of our medical practice and provide no added benefit. As an example, the company recently changed its…

From my initial contact with Johnathan to my continued conversations with Valerie, I've had an amazing experience with Tebra and its platform. All my questions are always answered in a timely manner…

Exceptionally rude and disrespectful folks. I left them for Therapy notes and got better service for half the cost.

The account was not set up properly, creating a lot of unnecessary work on my end and numerous calls to customer service. Albert was fine, attempted to be helpful, but the setup and "graduation"…

Salesperson lied about the terms of cancelation. Unresponsive customer service--it took a month to reach anyone. Their message of apology is not enough--They still tried to charge my card today. I…

Thought this would be a great EMR for my new practice. Sales rep gave me the "yes we offer that" to every feature I needed for my practice....then the onboarding started. HORRIBLE experience. all…

I've been paying for this platform for at least a year now (I signed up sometime between August and October 2024), and I still can’t use it as intended. The onboarding process was decent, but…

Used to have an intuitive platform and good customer service. As a doctor, I needed an easy to use website, review accumulator, patient engagement site, but after a few years, or after the merger…

This company is by far the worst in terms of customer service of any billing software company out there. I have worked with several in my career, Tebra is the most difficult and causes the most…

Tebra is a billing software that I wouldn’t recommend at all as there are severel issues with the functionality of it as of late. In addition, it is misleading to make you think that you have…

I would not recommend this software. Customer support is very poor. They charge me double for the first 6 months and still have not refunded the amount They always say to open a ticket but nothing…

Tebra is absolutely the worst EHR we have used. I manage a large mental health practice that has numerous locations, and we knew we made a mistake transitioning to them almost immediately. Their…

Tebra will ruin your business. I've been in the mental health business for nearly 15 years, and used many EHRs over the years. Therapy Notes 5🌟; Simple Practice 5🌟, Ensora (Theranest) 5🌟,…

This is the most stupid company. I Already submitted a one star review for lack of communication and double charges. They wanted me to review again without resolving the issue. So a zero star review…

Since they moved from Patient Pop to Tebra their customer service and support are below expectations and terrible. Also in today's competitive market; they are overcharging doctors and clients for…

Communication and education

1. Hidden charges: we were promised a rate that has not been kept. This month, in addition to the upcharge we received, we also got charged an additional 300 for HIPAA compliancy texts to patients-…

He was rude and not helpful at all

The customer service honestly couldn’t get worse. They communicate primarily through email and take a pretty significant amount of time to respond to open tickets. Their prices are incredibly high…

My experience with Tebra has been great. They have been very responsive and quick to help with any issues I have had with the platform. They are always friendly and supportive.

Tebra is horrible to work with. We ended our service with them as we got tired of the battle. We were told it would be read only and one provider for $99 after canceling to manage the transition. I…

This company has proven to me that they are nothing more than shady car salesman. They come promising one fee and then once they get you in the implementation phase, they pack on the fees and then…

The customer service representatives do not know any more than you do. They cannot help you. Even for serious complications with billing and claims, they cannot get back with you often for a full 24…

I have been harassed and bullied when cancelling services. Initially, Tebra had no cancellation policy when I signed on and then told me I had to give them 30 days when I tried to cancel over a year…

Horrible customer service. They change and charge your accounts at their convenience. Very sneaky and EHR is not the most user friendly. Stay away. I am so frustrated with them