Tebra

Use automatic google password. Can't get back on portal. Office sent me a blank to try again. Says I'm already registered.

I have been in the medical billing business for 26 years. I can tell you, Kareo is not a trustworthy company. We looked very closely at how their software works and it is clearly not compliant with…

The absolute worst sysyem ever including their support or should I say lack of. They don’t even know how their own system works they constantly direct you to read this article or that one. How about…

Absolute garbage EMR. The bait and switch from their sales staff after you buy was next level. Turns out the scheduling side is almost entirely useless - you can't have different length appointments…

I’ll give them negative stars if I can. Garbage EHR and garbage customer service. Agent, Jubilio, was yelling on the phone, didn’t care to help and refused to resolve my situation or transfer me to…

Kareo is the only EHR that will charge you a full year amount if you decide the system is not compatible within the 1st 3 months... for the provider the note section is key and they do not let you…

I am both, a medical probider and a patient who had to deal with Kareo. Currently I am a patient bombarded by notices and demands for paiment in a situation when I am not liable for the claim…

the Acessment feature is among the most challenging. Will not take an ICD code without first having a typed in written diagnosis- so sometimes I have to look them up.The coding browser is very…

I have transferred to a new practice that uses a different EHR. I have paid Kareo $2000.00 to send me a copy of patients' records. They have NEVER sent the records althought they insist they have.…

I have experienced over 12 ticket requests in one year and subsequently asked for the service to be cancelled repeatedly. NEVER able to get someone on the line but continuously billed. The service…

1) Signs itself off for non use WHILE I am actively typing a note 2) Does not take more than a few ICD codes before causing continued freeze outs and I need to close out and sign back in again ( Or…

Absolute garbage! Horrible customer service snd good luck if you have a problem. I emailed customer support and have yet to hear back (its been a week). They are great at getting the contract out…

Freezes if it does not like the diagnosis you typed in So its hard to complete the Acessment part. When you enter the ICD code no diagnosis pops up like on other EMR so you have to figure out which…

Stay away from this company. They play games and don’t fully provide the support needed to be successful. I originally signed up for auto pay and have tried for six months now to get them to stop…

We are a one provider company and this EMR is horrible. The sales rep did well making the company look great. Our "coach" for onboarding did not know anything about their product except how to send…

I HATE THEM SO MUCH! yet another downgrade and Right when Im trying to see patients ! ( of course they call it a " new version" ) So now Im just sitting and waiting while patients get angry! so will…

The enrollment department is held together by shoestrings and the insurance dashboard is never updated, so you have no idea what is actually going on. If the entire management team was replaced with…

latest complaints If Kareo is not working and I have to write a paper not and enter it a day later it will not let me enter the correct date of service I POSITIVELY HATE THE NEW CAPTURE CHARGE…

I have been a customer for many years. I barely used the app since I had very few patients. When I needed assistance to get paid for claims that did not get paid, they were not helpful. In another…

The company has the worst customer service I've ever experienced as a small business owner. They knowingly refused to refund an account that was asked to be closed over 60 days and even after…

I am on the billing team for my clinic. I review notes and edit codes. On April 14 there was an update the changed notes and superbills. Navigation tools are gone so you have to use the browser's…

NOT FOR CONCIERGE PRACTICES! We were told this application was essentially the solution to all of our problems and it’s actually made things so much worse for us! 1). Membership has to be setup…

my billing company said can't do reports that i need. I would not use.

The web-app is very glitchy and they sometimes have issues saving your data in their servers.

I'm a single provider that provides physician certification for a state run program. I needed a simple EHR system that would allow me to create a patient chart but I did not use the billing or lab…

Kareo is an absolute nonsense company with very rude staff called Jubilio W in the accounting loyality department threatening providers for asking to speak to a manager. This is the only company…

We had high hopes and we were sold a bill of goods. Signed the contract in December and we still can’t use their system and it’s May! $10,000 later we have nothing to show for our investment other…

everything you have read here is true. There are features of the software I like but it breaks down/goes down and there is close to zero support and they really just DO NOT CARE no matter how much…

Kareo openly lies about the capabilities of their system and their system has features that put the confidentiality of patients at risk in some respects. We were promised a system that was designed…

Kareo is actively avoiding my calls as I seek to resolve issues caused by their predatory marketing habits and misleading descriptions of their products. I will review on each day that I call.

Everything you have read here is true. Kareo continues to ghost customers who bring up legitimate claims about their services, and they refuse refunds. Kareo’s platform is not built to specialties…

Kareo continues to have terrible customer service that verges on ignoring consumers. If you read their reviews on Facebook and in other area of the internet you will see that marketing for the…

This is by far the absolute worst EMR. It is filled with glitches and has consistent connectivity issues. If customer service calls you back they cannot resolve any issues. My patients struggle with…

They NEVER make quality improvements to the PM. Many of the features on the EHR like patient intake have terrible performance. I've had clients on Kareo for the last 10 yeas and in the last two,…

They Changed the " acsessment" section so it no longer saves diagnoses and ICD codes . This makes billing harder. They insist its my Browser and even after 3 forms of identification were not allowed…

Absolutely horrible. If you like to waste money and listen to lies from their "customer service" reps then go for it. All of these reviews are true. I never write reviews but I am absolutely in…

I stayed with this Kareo/Tebra for almost 2 years. I kept trying because once you have your data in there you just don't want to change. Problems took forever to resolve hours on the phone. The…

Poor customer service Did not disclose that there would be a contract binding you to pay for a service that you could not use and even after they were aware that you couldn't use the service they…

Kareo used to be really good with great customer support when I first started using it 4 years ago but things have gone downhill in the last 2 years. The eliminated chat support and it take weeks,…

I signed up with this company for one day and was charge $1044 for one day of viewing EHR. I was told I signed a contract and it does not matter if it's 2 minutes a contract is a contract. This is…

Better Business Bureau alert really says it all. Tebra continues to suffer from lack of commitment to owning up to its mistakes and shady business practices. The company has yet to issue refunds for…

Kareo was average initially, I have had this system for almost 6 years. the onboarding was alot of material and then they sort of set you free now with the Tebra merger I wouldnt recommend this…

Worst company to work with. If you are a solo practitioner or even larger stay clear.Terrible customer service and product. STAY AWAY

All of Kareo and Tebra “experts” are literally like the blind leading the blind. The representatives do not call back. SIX months of paying into this and I’ve barely been paid. Claims have NOT been…

We signed up for Kareo in April 2023. After we signed the contract the support and the professionalism changed almost instantly. We were supposed to have an on boarding coach to help guide us…

it's a broken system. STAY AWAY! after 2 months using the EMR, there are still several SERIOUS issues that they're pending to resolve. Below are examples that we're having issues with: 1. Reporting:…

I have used the system for 4 years. It was great up until the last three months. I’ve barely been paid. I currently have over $20,000 sitting in rejected claims. Kareo blames the clearinghouse yet…

Biggest scam ever. Stay away from them. Get the guy next door to manage your website/reputation. If they put a period on your page, they will ask for more money. They have not opened any profile as…

1) FRUSTRATING!! Times itself out for non use WHILE I am typing a note. Does not always save the note and I need to write the note again- this happens at least 10 x daily. I Have called customer…

WORST SYSTEM EVER. Not user friendly at all. And once you sign the contract, you can't get out even if they say you can.