Tebra

I opened the ERA enrollment cases for some insurances and there is no expert to work on those. Whenever you call to follow up, they asked to open the new case because old one is denied. Nobody even…

Lilly L, in customer service has to be the rudest encounter i have ever had with a company. In regards to the billing software i do not recommend

This system did not function at all as it was sold. I attempted to transfer my patients through the automatic upload of a patient demographic file. The email addresses for patients were mixed up in…

After my transition from Kareo my contract stipulated a monthly cost of $299 for one practitioner. I was overcharged $898 x 3 and have been attempting to obtain a refund since October 2023. All…

They have very poor customer service, it is disappointing to work with them. They disclosed my credit card information to another company which I have no contract with. My credit card compromised…

This service is horrible. After a good sales pitch and an average onboarding process they are gone. Definitely not worth the $800 I'm paying per month

THE WORST BILLING COMPANY/SERVICE!! It is nearly impossible to speak to a supervisor and do not sign the contract!!!! Once you sign it, they will not allow you terminate it without paying a full…

This company is a scam. Be careful when signing up. They have a contract if broken they’ll charge you $1119.00 to pay cancellation fees. I still didn’t get my patients charts. When downloading…

Kareo/Tebra is the worst billing software. DO NOT PURCHASE THIS PROGRAM!!!! I have been trying for months to resolve getting EDI/ERA Medicare enrollments and I do not get anywhere. They refuse to…

Kareo is a platform that doesn't allow you to export your data,They will charge you $2000 to export your client database when you leave in a format that other EMRs don't use. So you will have to…

I'm currently facing difficulties with Tebra's customer service. They have a tendency to overcharge and their service is subpar. I was charged $1200 for a single provider this month alone. I have…

I would choose ZERO stars if it is allowed. Very poor customer service, very uncooperative agents assigned to the account. After 4 months, zero effort was put from the representatives assigned to my…

Customer Service Sucks!!!! It seems to have deteriorated since transitioning from Kareo to Tebra. They don't seem to care that their customer service sucks. I waited on hold for 55 minutes for…

The worst company I have worked with to date. I am a tebra customer. Our clinics switched to Tebra, 11/23. Tebra has still not transferred our data properly. Raj and Heidi will not respond to me. I…

Impossible to find competent billing service that uses this software, despite the recommendations from the company. Lost thousands of dollars with this software. Not possible to terminate service…

From day one, Sofia set clear expectations and delivered. She organized each step of the onboarding, checked in regularly, and resolved questions right away. The result was a smooth, efficient start…

Onboarding with Tebra, Went Great!! Luis assisted!!

Valeria was very patient with me having to reschedule multiple times and throughout the onboarding process, working with my tight schedule and doing extra research for my unique practice needs.

Janyn is great! She does an excellent job in holding our hands through the onboarding process, and she's very responsive to questions.

My business onboarding process with Tebra is near completion and Sophia Chinchilla is who we were assigned to. Sophia has been very prompt with follow up, readily available and flexible when we…

Onboarding with tebra went well. Thank you Luis

This system is so easy to learn. My onboarding specialist, Aurea Morales has been so informative, easy to understand, and thorough with follow up/follow through.

The guidance I received and information provided were impeccable.

Wonderful!! She is very knowledge and very easy to work with.

Daniela is very patient and knowledgeable with the information she conveyed. Looking forward to our next tutorial.

Setup call went great. Thanks to Luis.

Brandon Aburto is doing a great job walking me through the steps and answering my questions. I

Jafet is very knowledgeable and organized.

Setup call went well, thanks to luis for making things easier for our transition!

The lady Angelica was very professional and the time of the meeting with her was very clear and instructive

He works great at explaining things and answering questions

Patient and supportive with all my questions and needs.

Tay was great to work with!

David was very patient when directing me through the training. I have limited computer skills. He also made sure that I understood all aspects of the training, by going over some training twice. He…

call was GREAT! she was very helpful Daniela is perfect at what she does.

Ms Hernandez was competent and concise, I felt I learned a lot.

The call went amazing. Loving it! Thanks to Luis! looking forward to working more with Luis

David has been amazing! He ensured I had all my calls scheduled. He's let me randomly email him the random questions that I've had and answered in a prompt manner. He's not only given me answers but…

angelica cortes was great!

The call went well with Luis. Luis is very patient and understanding. Very professional and knowledgeable

set up call with Tebra went amazing! Thank you to Luis for the great experience.

Amy has gone above and beyond in helping me understand the Tebra program. Thank Heavens she is here. Amy is my computer, Angel.

Daniela was great answered all my questiions and she was very detailed on the information we covered

Sofia was incredibly helpful during our onboarding process. She always had helpful resources for any question we brought to her.

Super easy on boarding - Things don't need to be so complicated. The process was very streamlined, with support in the background if you need it. Perfect experience.

The onboarding and training process for Tebra was absolutely FABULOUS! Sofia is an excellent trainer, and is thorough and patient. The learning experience was simple and clear. Thank you Sofia!

Great experience so far!

Luis was very helpful and knowlegdable throughout the entire setup meeting. excellent experience.

Daniella was super-efficient and professional. It was very easy to follow her.

Albert was very organized and meetings were very informative. He helped to make this a very smooth process for me and my clinic. I highly recommend his services.