Tebra

Kareo is a good product which has made my insurance billing more efficient. There are good reports to run and dashboard metrics to keep you on task.

When you have both programs working together it is much easier to see patient accounts and track copays and past due balances. I also like how Kareo EMR lets you know when a patient no longer has…

Only consider going with Kareo if you are willing to continue to oversee the entire billing process. Unless you are "Managing" the team on a day to day basis, your A/R will not get worked properly.…

I did not like the program from the beginning, until today. Last year I got a new client who had contract with Kareo for EMR and Practice Management. From the doctor I always hear complains about…

Began using Kareo 2012 for billing, and now scheduling. Both of these features are very user friendly and easy to instruct new employees in. The support however, is lacking. Used to be excellent for…

My question was answered incorrectly three days after I sent it - who knows how long it will take to get a correct answer.

I've been using this application for several medical providers for over 4 years now, less issues than other software that we use. My only real concern is that when we need support it's not easy to…

Generally good. Connection with Practice Fusion could be improved

I started my practice with the Kareo platform and managed billing, credentialing. The managers that I worked with soon quit and left with me unknown replacements. I tried to call several times to…

1. Medication message to pharm ie have pt call office sends the med to the discontinued list. 2. Med order pg when using PC dispensing form ie ml, gm has to be tabbed then the down arrow pressed to…

Kareo is a good product, just needs to give us more insurance choices, help sign us up instead of us signing up with new insurance choices. It is a harder process to add an insurance, than it was…

I LOVE HOW EASY IT IS TO OPERATE

Very pleased with recent level of service. They have worked hard and it shows!

Kareo is consistently upgrading. The current system has great claim scrubbing ability to make the billing run smooth. Denials are easy to spot and reasons given. WC and other claims that require…

We have been using Kareo for our Physical Therapy clinic billing services for over 5 years now and we like it. There are times when the updates mess up our payers but can be fixed by simply placing…

We have used a few different platforms. I like Kareo the most. Kareo, as with all software, has it's issues. However, they are continuously working on improvements and the issues they do have are…

Software is great, support structure is a bit rigid. Young company on a continuous improvement path.

solid billing and appointment scheduling. bill with a click.

Easy to use. Only gave 4 stars because the reports are lacking a little.

Kareo is very easy to use. The main improvements that I wish to see are better integration with our EMR, Practice Fusion, and a little more assistance/communications when trying to set up new…

I have been using Kareo way too long. I will be moving to a different platform soon for sure. Every time there is an issue there is no customer service available. When I started using Kareo EHR in…

Using Kareo EHR's and Practice Management systems has been helpful in starting a new practice. Sometimes the whole process is overwhelming, but Kareo Support Team has been there to advise and…

Everyone in our office has been unable to access Kareo for 3 days now. I was able to speak to someone on Friday who told me it affected all users, they were working hard on fixing it, and I would be…

It slows down at random, even when internet is fast. eRX works erratic. When the system fails - which it will - you can not find anything but voicemail. The least professional way to respond to…

This is my 2'nd review for Kareo. We have been on Kareo for about 6 months now. When Kareo works, It really works well! However, for the last several weeks, they have been making some so called…

Sales person lied. Said Intake paperwork pulls into the Initial Eval. Lied. It doesn’t, you have to still retype everything in the document the patient completed. Now, the biggest problem is to not…

Very poor customer service, multiple open tickets, no resolution of problem, but tickets are closed as if they were resolved- The system goes down multiple times and it slows down way too many…

I had good customer service initially with Kareo. However, be careful when you are signing their contract. I was given a "deal" to sign on for one year. Ultimately, when I delved further into the…

I have been using Kareo for 6 1/2 years and find it very easy to use. For 20 years I have owned my billing service and found Kareo to be affordable for my billing service and 12 clients 3 of whom…

I signed up with Kareo in the hopes of having everything centralized - medication software, reminders software, notes, intake paperwork delivered and received by the practice easily, and billing.…

I have been a customer of Kareo for 2 years. In the last year my practice has grown and it is now that I am finding all types of issues with the system. There are many aspects of the program which…

Good product. Did what I needed it to do. A lot of support initially so I was comfortable using it

We have been with Kareo for 5 years. In that time we have experienced exceptional customer service. Our needs are met promptly and efficiently. I would highly recommend them to another billing…

EMRs are hard to make great, but Kareo has made big strides in meeting all the needs. The biggest benefit is the ease of use and intuitiveness. The clearinghouse and billing allows for a single…

Every single time they do an "Update to the system" we end up having problems for d1-2 weeks. The latest is that the e-prescribing program doesn't work--again. This time it is saying that the…

Overcharging without any explanation.Crooks and liars.

Horrible company with deceptive sales practices. Was told by the sales rep that we would get a free trial period. When attempting to cancel the account without even using the software or having it…

I have only been using this program for a month and a half and I HATE IT! Terrible fit for my practice. So much excessive work and training and I still haven't been paid for a single claim. I was…

Extraordinary bad support, user ID gets logged locked out every day, it's been going for months. The SMART TECHNICAL team does not know the reasons. Management refuses to talk and discuss the issue.…

Horrible company! Their only concern is taking your money!! I signed up for the service but during the free trial period I realized it was not going to be a good fit for my business. I wanted to…

Lazy, useless customer service people recently. Some speak so-so English Don't want to solve the issue at hand, just want the claimant's ID then close the case

Do you notice that all the recent positive reviews seem to have a distinct 'flavor' about them. Wonderful experience, my onboarder, etc? Looks like someone is doing damage control at Kareo. Well I…

Waste of money and time I am very disappointed with how they sell you what they can’t deliver. They have an aggressive sales team, and poor services. They will provide you with a poor quality…

Horrible Company! Terrible System! From the very beginning all has been a nightmare. Customer support is bad, I would say 90% of the time your issue is not solved. If you are switching systems do…

The salesperson promised the software would have the functionality we needed. Promised us a free month to try it out and we cancel if we didn't like it or it didn't meet our needs. On a day of…

I wanted to like this company. They know next to nothing about health care and it shows in the quality of the templates they use for the websites they build. They are sophomoric. I had to entirely…

Small private practice do not join!!! They deceive you, and pretty much lie to you to get you on the hook for the termination fees. I explicitly explained what I needed and was told by Melissa…

I am a small business and Kareo informed me that the software would handle what my practice needed. However, they lied, and when I called for support, my rep informed me to watch their video to…

Very poor response time, too slow in responding, just keeps on crashing every now and then (may be in every alternate days).

I got a "Happy Birthday" email from my cardiologist through kareo.com at 5am! How stupid do you have to be to design software to send communications outside of business hours, much less 5am....