Tebra

Overall experince so far has been good except for my interactions with the said onboarding representative.

My overall experience with Tebra is a great experience, I like there platform online, forms completions with patient submitting information.

Overall an excellent company and the value I received for the services provided was excellent. I highly recommend Tebra

I would not recommend this software to others. Before tebra bought out kareo the software was better. Its extremely frustrating and not very customizable.

AGAINST WHAT I WAS PROMISED WHEN I JOINED THEY SWITCHED US TO BILLING PER CLAIM! They bundle your clearing house billing for a reason.

Unhappy with the experience, training was poor and assistance with issues is not as one would expect.

Average-Service was ok until decide to go with another biller. I did everything in my power to leave service peacefully, unfortunately Tebra staff did not feel that same.

Absolutely terrible. Customer service is awful. They can't fix anything and close your case with no resolution. The system can't really be used with your phone. When they try to imrpove the system…

My experience with Tebra was great starting with the user friendly interface, navigating across different features with the software wasn't stressful although I needed some minimal training to do so…

As the CEO of a behavioral health organization, our overall experience with Tebra was extremely disappointing and operationally disruptive. While every healthcare technology platform may experience…

I would rather eat shattered glass with a cup of milk and believe I would feel great, then deal with customer support!

All summarized above under Pros. We are very blessed to be users of Tebra EHR software, fit for our needs! I think everyone should be using it.

There are no perfect EHRs out there. Tebra is just another EHR with many issues which should have been easily fixed. Medication scripts does not contain my office fax. They are unable to fix it.…

Deceptive Sales *************** par *HR System Tebra is an *HR in name only - For every missing function, the solution is always to "do it offline." The * in *lectronic Health Record is practically…

Poor customer care support ******* services does not include instruction with results in changing the customers ability to use the services Poor attitude of support services Lack of communication…

Absolutely and overwhelmingly incompetent. It takes week to get any help from the support teams and if they actually do anything other than just claim they can't fix the problem it is barely a…

I was using Tebra for my rehab practice for 15 months. After deciding to close my practice, I requested to close my account. I was informed that my contract "auto renewed" the month before (no…

******!The company is very cunning and not reliable.I initially signed up for the service few years prior under the company name Kareo which was later acquired by Tebra. Under Kareo, I had agreement…

The salesman lied to me to get me to sign a contract. I specifically asked if there was a cancellation fee and this was denied by their salesman ****** *******. Of course, I could not reach him when…

I signed up for services with Tebra, hoping to get customized support for my Concierge medical business, but unfortunately, my experience has been disappointing from the start. When I first spoke…

I've had Tebra for about 1 year and their customer service is the worst I've ever encountered. No phone calls, pass the ***** no solutions. I run a family medical practice and was told our Tebra…

I have been working with Tebra for 6 months now. The service has been less than stellar. I am trying to get out of my contract. I have been ghosted, and all the emails sent to me are "no reply"…

Tebra (Former Kareo) used to be a great company when we started with them over 15 years ago. Now the customer service is just horrible. No follow **** can't get though to a supervisor or a person in…

I wish I would have read all the reviews because it is the worst mistake switching. Onboarding is great but after that its crickets. You get no response from anyone. Too many issues we are having…

My contract, which began on April 22, 2024, and was stated to run for 13 months (ending in June 2025), has now ended. I am requesting that you formally terminate my contract immediately and address…

If I could leave less than one star I would. There are some good points to this EMR; however, the limitations should give anyone considering Tebra pause. I have been trying to get lab integration…

I signed on with tebra when I had spoken with the *** several times and was assured that they were adept at handling behavioral health ehr services. While training I learned that I would mostly be…

I was a customer for several years and needed to cancel, as I closed my practice. I called in April of 2025 to cancel for the summer. After multiple attempts, my account was canceled in November. It…

Having issues and can not get a hold of anyone, even emailed the CEO. We keep getting the run around.

I started my practice using Kareo that then changed to Tebra. A couple of months ago I unknowingly signed a contract (had never had a contract before with Kareo and when asked them to provide me…

I have been a Tebra customer for 9 years and used their EMR/billing system to run my physical therapy clinic in *******, **, which grew from 1 provider to 6+ clinicians during that ******* November…

They want me to pay them to get the medical records for my practice. I dropped the *** software after numerous issues, which included a price hike from 174 to 935 per month, billing (clearinghouse)…

********** customer service, they take no responsibility for system being down, changing your schedule or medications/ notes not being saved. IF you get someone it is overseas, they know nothing and…

I am a paying customer of **********************. I am filing this complaint due to ongoing service failures and lack of resolution despite repeated attempts over the past four months.Since…

While the Tebra platform itself is functional and not inherently a bad product, my experience with their customer care and leadership has been extremely concerning.Over the past several months, I…

????? 1 Star My experience with Tebra has been extremely disappointing and, frankly, unacceptable for a company that markets itself as a solution for medical professionals.From the very beginning,…

Its an incompetent Electronic Medical Record platform. The company needs to realize what they can offer and if they meet current industry standards.

I had one meeting with Tebra and they forced me to sign an agreement and in fine print that no one disclosed said that I needed to pay for their services for a year. They quoted me a price for the…

We have been extremely disappointed with our experience using Tebra. We have been dealing with ongoing issues between Tebra and their clearinghouse, ********, that have significantly impacted our…

I had Tebra, then I signed up for their Patient POP services. I was quoted $99 for the new services with Patient POP. On my bill received, it says I'm being charged $375 each month (not the $99 that…

Formal Complaint – Unauthorized Access, Account Breach, Billing Errors, and Lack of Support

if the app allowed providers to check in and out for reoccurring appointments and the web app was more customizable (which is coming soon I hear), it would be 5 stars. The practice managment is…

We are a private Physical Therapy office that has 3 locations. We had used a couple other systems and they were awful. We made the switch 5 yrs ago. I was worried that it would be like all the…

I've been using Kareo for several years and have implemented the billing application, with and without integration to a EHR application, for several of my clients. We are able to set up the billing…

You can be up and running in no time at all and it's easy to use. Customer support is always there. Problems are at a minimum, but when you have one, it's easy to get the help you need. For my solo…

Kareo is a very user-friendly practice management system. It's got tons of reporting to help with efficiency, and does everything we need it to. On top of that, their training videos and staff are…

Like the fact that you can choose which report is best suitable for which task you need.

Since switching to kareo I have noticed that it has been much easier to track our a/r. This software is easy to use and I would recommend to other companies to try this out.

KAREO provides all the features needed in a EMR/EHR software. I have experience with 2 others. KAREO has very few limitations and is fairly easy for staff to use.

I have been using Kareo for 2 years now, and I love it. I really like how easy it is to use! I only use it for the billing side of things, but I don't have many complaints. They could add a few more…