Tebra
tebra.comTebra (formed by the merger of Kareo and PatientPop) offers a cloud-based practice management and patient engagement platform serving both medical and dental practices. Includes scheduling, billing, telehealth, marketing, and reputation tools.
Community Reviews(824)
Reviews are sourced from publicly available third-party platforms and are shown here in shortened form for reference. Please view the original source for full context.
Provider Beware-THE WORST EHR COMPANY TO WORK WITH
they are a scam- more so than any other EHR. They are the only EHR that wont let you exit within the 1st 3 months without charging you for a year of services, meanwhile they do not allow providers…
Just say no~
Pros: When it was with Kareo it wasnt awful, but was functional to work with a paper chart. Cons: Everything. However the service is absolutely terrible. It takes over a week to get a response to a…
Customer service
I used this software for 4 months. I have not used this software since June 2022 but they have been taking money out of my account. I have tried to cancel it multiple times but I I have been…
Terrible, not worth the headaches it causes
Awful, it's clear the employees hate their jobs, do not care about the clients, they don't care if they actually affect your business, they don't care that you're waiting for your deposits to run…
Stay away!
It was a nightmare especially after Tebra took over. STAY AWAY!!
Extraordinarily Disappointing
I would not recommend doing business with Kareo at all. Their products are sub-par. I have found out just how sub-par in the last 3 months of transitioning. Any organization that continues to charge…
Extremely Poor Management Team and Customer Service
Frustration barely describes the experience. I do not trust this company any more and it is obvious that they don't care about their clients!
Don’t waste your time
Terrible I don’t know what to say except total frustration!
Move on they are in a development stage and are missing many features needed for your staff
There's a significant amount of updating required before it becomes efficient for your practice and patients. It appears they focused solely on iOS systems, catering to the MD's needs rather than…
Does not do its job
Horrible. This software has cost me tens of thousands of dollars over the past two years.
Not what was advertised and was mislead by "2 months free."
Once I was given access to the software, I figured out within a few weeks of self-training that it was not going to meet the needs of my practice. The training was difficult in part because of the…
Terrible Software. Your practice will lose money
Very disappointed. I don’t know what issues they are having but too frequent problems accessing a software that I may a lot of money for. If you can’t access it then you are not getting what you pay…
Tebra, not good
29 years, and getting worse rather than better.
Stay Away
Once upon a time "Epic" was invited by "kareo" for a dinner. Epic liked making friends and accepted the dinner graciously. Kareo treated Epic very well on dinner, they had wine followed by steak.…
Don't get suckered in
Some of this is on me. I am the one who didn't pay attention and let them screw us over so badly. I left this unattended and it sat there doing nothing but costing us money. I shouldn't have to…
Kareo Review
The support team is usually very helpful. We appreciate the ease of use of the clinical and billing (besides the issues with the medication portal). The only issue we have now Kareo and our other…
Support has no clue
I would not recommend at all to anyone. The team behind Kareo have zero knowledge of their own setup/software much less how clients use the platform.
Initially good but is now unusable
It was initially good but over the past couple of years has been terrible. As a mental health provider there have been no features added that helped us at all. The template system is worthless.
Extremely frustrating, very poor functionality. After 1 year I left the company.
From Kareo: no significant benefit, mainly frustration. From your program to review Kareo: this was easy, helpful and productive. You know how to keep a person on-point.
Ok in the beginning, but disappointed
Pros: It is user friendly and they really lock you in initially with there support staff and training. There pricing is decent, especially if you have a small practice. Cons: $2
Easy to use EHR Ever Used
Pros: Kareo is; easy to use for individuals with little programming experience, all set with little preparation, great execution support, great client care, astounding layouts, structures and SALT…
Avoid this product if solo provider - horrible interface/billing
Terrible, one year contract and rate is fair but it do even basic tasks, it will cost you so much time, they should pay you. Even my BBB complaint didn't really help.
Tebra is a horrible and insidious company.
Pros: An insidious company is one that uses its platform not to help people solve a problem, but to lure people in to take their money. Tebra is one of these companies, and therefore, in my overall…
Communication SUCKS
Pros: It is easy to access patients and to schedule them. It looks pretty Cons: $8
KAREO bankrupt my business
You cannot prescribe controlled substances. The EHR has not been updated in at least five years. The technology is very old. They only integrate with two major labs. You cannot get anything to…
3 year review
Overall Kareo has been a good learning experience for me to determine what I expect and need from an EHR system. I have been looking into others systems and expect to be with another company within…
Disappointed
I wish I could say something that is being solved with Kareo, but at best it's a functional bare bones EMR, where you can document notes and bill. If you need much more than that, chose another EMR.
Ease of use, full features
Pros: $5 Cons: It needs a patient health record/portal and automatic appointment reminders to patients via text to mobile phones, e-mails, and letters.
Needs improvements, but has potential
The customer support is always nice, but their seems to never be a resolution or even a phone call from higher ups in the company explaining what is going on. It would be nice to be a little more…
Worst customer service and support ever
The worst I have ever had in my life with an EHR system.
Kareo now Tebra is laughable
Terrible. I would never recommend this company to anyone. I honestly cannot believe they are still in business. The support team is not helpful when we run into a problem, the administrative team is…
Nothing left since pandemic
Again, for the first year it was a good product. Post pandemic, it's garbage like most companies today that can't pivot with challenging times.
HORRIBLE
Pros: e prescribing is an excellent option however sometimes in kareo when prescribing one medicine it will delete another medicine off the chart Cons: $2
great when it works
Pros: It's great when it works, the system randomly goes down and then you cannot practice or see patients or see your schedule and it happens too often. They need a back up system but don't have…
Not worth the money
This is a service that provides little for what they charge. You can accomplish most of what they do for far less money. Their customer support is poor and every time I wanted to discuss a problem…
Please go elsewhere (now called Tebra)
Horrible. If you want to waste tens of thousands of dollars and get nearly nothing in return, then use PatientPop (not called Tebra.) They are deceptive as to what they can do for your practice. Do…
Looks Promising, Poor Customer Support
It was very promising when we first signed up. Once sales team is done and has you signed up good luck with getting customer support to work on anything. You will be spending months trying to get…
Be careful--- for medical practices
I would never recommend this software, unless you have a billing company that you trust, and is willing to bill though it. Beware went they send you to collections.
Favorable pricing structure; terrible customer support
If we had to do it again, would we? Maybe. The price is right. Billing has been pretty glitch-free. Ideally, we would go for something such as TherapyNotes or TheraNest, which we used for some time…
Wish it had been better
We purchased a company who was using Tebra for some Part B medical billing. They had not set up the product fully so I attempted over and over to get support to build and use the product but never…
DO NOT EVEN CONSIDER TEBRA
POOR. I do not recommend even considering to buy this product.
I am not happy with this company
Very very very bad . i do not recommend it to anybody
Dissatisfied soon-to-be former customer.
Unacceptable. Employees are nonresponsive and dishonest. Their lack of honesty and transparency is problem due to the sensitive nature of patient records and financial information that they have…
hrdev ADM ref
Efficient for managing patient records and appointments; overall easy to use but could improve speed.
If Tebra provide us with a more comprehensive assessment or bio psychosocial it would be ten time…
Fair to good, Tebra as a system is very well designed. The templates are my favorite place with the chart
Beware - Poor Servce.
My experience with Tebra has been extremely disappointing. I was unable to complete the on boarding because I couldn’t open the business in time so my “onboard time expired “and then all I could do…
Overpriced & Overcharged!!!
Awful! I have being charged twice already this month for unknown reasons. I called the support center and the gentleman I spoke to didn't know how to help. All he said was "I can see you signed up…
poor service and poor customer service
Very bad - the worst came after it came time for me to transitioin out. It would take the loyalty team or accont manager atleast one month to get back with a reply, sometimes never. then you get…
BEWARE - WORST COMPANY - NO REGARD TO CLIENTS
Extremely upsetting. One would think that if their employees receive a paycheck that they would at least care that I have not.
Not very good
Pros: I liked how you can choose which client you wanted when you signed in right away and your providers are all listed right there with their info Cons: It’s not very user friendly, it’s very…