Tebra

Sends requests for payments from doctor I've never met. Contacted nave given (no other details provided). They say they have no record for any bill. Tebra keeps sending harassing emails with no way…

I have used Tebra for not one, but two different startup clinics and it works really well for private practice, is super affordable, and the electronic prescribing is easy. Highly recommend.

This is by far the worst company I have ever dealt with. PatientPop was a great company with a great customer service. When it was bought by Tebra it changed to a nightmare. I am a physician and…

A Cautionary Tale When we started with Kareo (before they merged with Patient Pop) the software was ok, nothing special, but they gave us a discount (50%) that made it affordable for our rural HRSA…

Terrible service. Keep getting billed. Can’t login to my account. Because I canceled my account A MONTH AGO. Then getting the run around because Kevin Lopez can’t click a button to cancel my account…

Would not recommend for so many reasons. Unable to talk to customer service. They took down my scheduling page for no reason and will not respond to me to get this working. Significant impact to my…

PSA. This company does not conduct legitimate business. I have sent in several requests and have nothing but chat bot style responses. They are in the business of over promising and under…

Your mission is to unlock better healthcare, yet you have blocked it by having your system go dark for almost 24 hours!!!! How am I supposed to run my practice??? If I could rate you a half star, I…

As a small healthcare business the lack of professionalism and accountability that this company has is unacceptable. We essentially were sold on a website and software duo for our small company.…

Great product, great value, always in development and improving, good support. Have seen great improvements in Tebra's client outreach and support. Product has been a great fit for our practice, and…

Poor customer support, disrespectful, abrasive and poorly educated.

Worse company . Poor customer service. Faulty software. No I have been using Tebra (formerly Kareo) for years and have spent over $80,000 on their services, yet I still struggle with basic reporting…

Our practice has been a client of Tebra (previously Patientpop ) since 2019. We were initially happy with the service when the company was much smaller and more focused on the individual clients.…

**Updated REVIEW 4/2/25** In response to the comment down below, I never had anyone from the professional service team reach out to me. Also, my customer service rep Phil has completely ghosted me.…

I am a provider who has been with Tebra for two months. In the first two weeks, I had to change my banking info. I was charged $15 by Tebra for this, and they held onto the almost $3,000 owed me…

I am currently using Tebra and unfortunately, my experience with their customer service has been extremely disappointing—one of the worst I’ve encountered in any professional setting. In November…

Works great and support is also great!

I work as a biller on Tebra daily and I love it. It is easy to put the demographics in, to check eligibility, to note the system, to add charges, to add insurances and to post insurances…

Worst experience of my life !! I tried to get help logging in and I got nothing but the runaround and they couldn’t help me. I had to go to my provider even though it’s their software. I would not…

Complaint from a Chicago Based Counseling Center Regarding: Kareo (Now operating as Tebra) Our practice signed on with Kareo—now operating under the name Tebra—after being assured that it was a…

Bad customer service.

Andrea was patient, friendly, and very knowlegeable.

They are simply crooks. I told them multiple times to cancel my subscription and they continued to charge my credit card. Over $1000 in stolen charges. Hours on hold with a ridiculous inept customer…

I love the software. Tebra is easy for the providers to see a quick snapshot of the current status of encounters, etc. on the home page. As a biller there are many resources available to assist in…

Great interface. Very straight forward. Customer service is excellent. Looking forward to even more features and updates.

My rep was awesome. I belive his name was anthony

I have been very happy with Tebra and have recommended it to 3 other people all who have felt the same way. It is reliable and intuitive. They are always working on making changes to make it even…

Stay away from this company. They are simply thieves. They have overcharged our company and ignored many many requests for help in resolving the overcharges. The customer service team is inept and…

AVOID!! I reached out to Tebra a few weeks ago to schedule a demo. The sales rep could not directly answer my questions about the marketing capabilities of the software. It was always a long…

Its very friendly user and for report purpose this software is awesome.

I'm patient and I see 2 practices that use Tebra. I can't use same e-mail address for managing patient portal to see health records, messages etc. There are issues with password resets, can't reset…

It is annoying, very bad platform. Calendar in scheduling acting like crazy eating up a lot of time, not setting the right date of schedule. It takes a thousand attempts and be lucky to get the…

Our company has been very pleased with Talisman billing services. Our representative Kishor is very responsive whenever we have questions about patient co-pays or balances. We are very satisfied…

Great EMR . Excellent customer services as you always can talk to a live representative in the US that understand your issues and try their best to resolve it . Constantly updating with new products…

Beware!! This company has recently added a non-optional fee, with no warning, to 'ensure telecom compliance'. We have a single provider for the purpose of accessing old records, use no…

The new changes to the prescribing area of Tebra are more difficult and actually a "pain". You make changes without consulting people who use the system every day. Also, surescripts STILL not…

Asked them to cancel my account. Never did. Still charging me monthly. Now I am told I have to wait until renewal. SCAM ARTIST! Watch out!!

The representative was awesome. However, I still have to wait 3-5 business days for my provider account to be added so that I can write prescriptions.

My TEBRA associate was the best! She took the time to walk me through the system, step-by-step which make me confident in my day to day at the office.

easy to navigate and makes my job so easy and fun

Great EHR system with easy to reach customer support.

I sincerely appreciate the representative who assisted me. He was extremely cooperative, professional, and courteous. I have never experienced this level of support before. Thank you, Tabra, for…

I find Tebra easy to navigate.

Excellent experience. Very helpful. Representative met all my expectations.

Great service, responsive and professional team

The customer service is wonderful. My requests for support have been timely, helpful, relevant, professional and courteous. Thank you Tebra for working so hard to help support your providers.

I want to express my sincere appreciation for Albert's support during my training. He has been incredibly helpful, knowledgeable, and patient throughout the process. His organized approach and clear…

Their service is really helping our practice thrive and grow. And they're constantly coming up with new features that benefit both our patients and our practice.

As many of you know, launching a private practice and seeing clients at the same time can be daunting with many moving parts. The Tebra system is one fundamental component I added to my business…

tebra and their employees are very helpful as well as knowledgeable anytime you call