Tebra

Do not use this company! We had PatientPop for years before they were purchased by Tebra. Tebra’s customer service is absolutely terrible! You can not get in touch with anyone… ever!

I am extremely dissatisfied with the service provided by Tebra. Our experience has been nothing short of a nightmare due to their poor customer service and deceptive renewal practices. Despite our…

Using Tebra (formerly Kareo/Patient Pop), we have been able to expand our practice to better meet the medical needs of our community. The program has also allowed us to modernize our workflow. The…

Purchased Tebra for our Urgent Care Feb 1, 2024. Due to the absolutely terrible onboarding and enrollment services, we were only able to go live as of July 1, 2024 and we are still not fully…

Customer service is not good

Tebra has been a challenging platform to work with due to several significant shortcomings. The system lacks essential features like growth percentiles and bidirectional syncing with ImmTrac, the…

Jake Hirsh and his team at Tebra (formerly PatientPop) have helped us increase our internet presence consistently since day one in 2020. We continue to exceed SEO industry standards. They are…

My review is from the patient point of view. Must be very cheap to buy because the execution of the user interface is horrible. It's all about colors and contrast. They suck. You can pay the bill if…

Phil and Alec have been extremely helpful and patient. I appreciate the time spent with our team to help us utilize all the features of Tebra as well as explain all the features of the Tebra EHR.…

The billing software has to be the worst on the market. I definitely recommend trying several others that are better and more efficient. Setting up era process with this company is frustrating as…

Great system and helps the patient as well as the office staff! Angel Morency

I am deeply disappointed with my experience with Tebra. The support team has been unresponsive and unhelpful despite multiple attempts to reach out for assistance. My account was locked, preventing…

We have worked with them for many years and our results have been amazing. The SEO on our websites is amazing and we received more Google reviews from patients each month than we did in the previous…

Tebra has helped us generate incredible volume to our site and encourage reviews. Patients tell me all the time that the reason they chose our practice was the reviews. Prior to signing up with…

Fantastic knowledgeable service!

System is very user friendly and well designed.

They have the worst customer service ever. We used to be with Kareo which was good but now that it's Tebra, it's been an awful experience. We will be leaving them.

We have been a very satisfied medical clinic of Tebra’s since 2017. They have successfully managed our website and SEO ad words, which have resulted in many hundreds of new patients each year. Their…

It's been a year, and we are happy with the service and, more important, with the results. Happy to have Sam as our manager.

To be upfront, I work with alot of past tebra/ patient pop clinics. At this point I have to give caution. The company that comes across my desk the most with nothing but bad feedback is Tebra. From…

We have been with Patient Pop/Tebra for a lot of years and they have always been great. Shannon and Aneesa are the two that we work with directly and they are both fantastic. I have referred other…

Very satisfied with Tebra's EHR. It is user friendly for me (provider) and my patients. It's also affordable.

I would strongly caution any provider or practice from signing up with Tebra. If you cannot fit all of your training in during the limited initial onboarding, you will have to teach yourself how to…

I have been billing with Kareo now Tebra for decades. I love this program. It can do everything any of the other expensive programs can do, yet it is much more user-friendly. I highly recommend this…

Innovative product with poor customer service and buggy product (EHR). Ralf B. Lukner MD PhD @lukner @TebraOfficial Actual email thread with a customer service rep concerning the iOS Tebra EHR app…

Highly recommend! Fantastic company to work with!

Great website support, customer service and customization for a thriving business in the digital age in view of many options. I would highly recommend the platform and services.

Chantelle is providing excellent customer service to help boost our online presence. We have been with Patient Point/Tebra since 2019 and overall great experience.

Spare yourself the trouble! Their customer serivce is a total nightmare--- have spent far to many hours of my life trying to resolve issues. If it were easier to switch I would have left months…

This is without a doubt, the worst EMR system we have ever used. The platform is not intuitive, but that is not our main issue. They have the absolute worst customer service I have dealt with in ANY…

So far not impressed. Product seems great, but as soon as you sign the agreement, you are dropped and left to figure it out on your own. Now I’m left Trying to piece things together without even a…

They do not even deserve a star......This company is horrible & Fraudulent! I signed on to their EHR and gave them my credit card which gave me access to their EHR. Long story short. I decided not…

The company gets a zero rating. Do not allow them to host your website. You will get no traffic. You will pay to have your site remade and if you leave, they destroy everything you that was created…

Important Warning Regarding Tebra I advise against using Tebra to manage any aspect of your business. We began our partnership with patient pop/ Tebra in 2017, relying on them for website hosting…

Nice professionalism

WARNING ABOUT TEBRA!! This is an Unprofessional, Unresponsive, Scam . Though I sincerely try to give the benefit of the doubt to all companies, this has been an absolute joke. Tebra is disorganized,…

I feel compelled to warn others about our experience with Tebra. Working for a mental health private practice our team was looking for an improve solution to integrate EMR, Billing, Telehealth,…

This company is a Scam. Just read the REAL reviews. I HIGHLY advise against using Tebra to manage any part of your business. Like the other comments you have read, we also began our partnership with…

Exceptional software and would highly recommend both clinical and billing capabilities.

The sales rep lied to get me to come aboard and sign the contract but then when it came to fulfilling the things he told me he was gonna get me they have somebody else call and tell me oh no we’re…

Melissa Wellman is absolutely amazing! When Patient Pop was acquired by Tebra, I was initially nervous about the quality of customer support. However, it didn’t take long after the transition to see…

Amazing customer service, great website building and practice insights! Thank you to my great team! Chantelle and Michael are fabulous and have responded to my practice needs with continued…

My Practice loves Tebra and the Patient Pop platform. We receive numerous searches and referrals monthly due to Tebra managing our on line presence.

Do not use their credit card processing! My company is on week 3 of not being paid out. They claim a “banking error” on their end. Single handedly going to be responsible for my company going out of…

I initially had a positive experience with Tebra—the onboarding and implementation went smoothly. However, once you start using their services, things go downhill fast. The claims process, in…

Steer clear.. they suck!! We started w tebra back when they were patient pop. They were great. Then they got acquired and now they are ruining our business! They are actively shunting calls to our…

While the Tebra product has had it 'up's and down's', it IS a fantastic product and an excellent value. As of late, thanks to (noticed) efforts by the staff and management, the product (and it's…

Thank you for all you've done to help my company grow, I LOVE Tebra!

Beware! When you end services with them, this company will keep charging your credit card. I’ve called all week long with no follow up and no resolve thus far.

ZERO STARS. The worst customer service I have ever experienced for a product I pay so much for. Any time there is an issue, it takes MONTHS of repetitive reaching out to receive support. The service…