Tebra

TL;DR PREDATORY-- DO NOT SIGN UP! 0 stars. I've been with patient pop since 2016, and have watched this company go from a very personal, hands on, excellent customer service to feeling like I'm just…

Japantown Dental is a excellent Dental Office, staff is friendly, Dr's are excellent, office is very clean atmosphere is really good. Thumbs Up

Patient pop is the most unprofessional company. They promise you the world and don't deliver. They could not integrate into my dental software. They also charged my credit card in error and I am…

Since they became Tebra, the team has gone downhill. I spend a lot of time correcting their errors. The website is cookie cutter and we have had many many scheduling issues - they will not customize…

Once they have your business, you get forgotten about... locked into a one year contract. Deceitful. Horrible customer service. We currently have 3 tickets open and no response from their team.

The absolute worst! They will take your money, but they won’t take your phone calls. No support whatsoever. They do not deliver on their promises. Beware.

DO NOT USE THIS COMPANY! The worst experience I’ve ever had. So dishonest. Overcharges your credit card and never follows up. Save your money please!!!

Don’t do it. They take weeks to correct anything. Very unresponsive even with notice of cancellations still no response three months after notice still Billing us. Couldn’t even get us on the 50th…

If you liked getting scammed then this is the company for you. Being with them for a year I saw my reviews increase by less than 10!!! What a joke. I do not recommend this company. They promised a…

I am a double certified physician - and I just completed an "onboarding" discussion with Alex Galindo & Emily Hwang. I want to compliment both of these individuals on the quality of their…

This is a horrible service. Patient pop and Tebra. Once you pay they help you in a very rushed way to get the generic AI created website made. Then after that you are essentially on your own. They…

I should give them 0. One star is too much for them. I don’t recommend this company at all. David is a very rude guy. He hung up the phone and told me don’t call us again because I told him I can’t…

What started out great has recently become a disaster of a company since the acquisition of Patient Pop by Tebra. The closest you can get to zero customer service.

It's hard to believe a large corporation would do this, but it's true...One of the Patient Pop/Tebra sales staff members admitted to forging a fake 12 month contract using our employee's name.…

We have been with Patientpop for over 5 years and I dread the day that we signed up with them. Initially, when they were a smaller company, they were great to work with. Eager to please their…

Worst customer service I've ever experienced without exaggeration. My company is paying monthly for a service that we cannot access, and no one has answered any of my 5 requests about a support…

I've had my medical practice in interventional sports medicine for the past 8 years and I can say that the worst business decision I have made yet was to change my SEO management to Patient Pop. The…

Just more of the same as everyone else. Worst business decision ever. Horrible company. Unethical, unresponsive, no customer service, no actual service, but locks you into a contract for a year at a…

Customer service has gone downhill since they merged. They are not upfront about what they charge for services.

After emailing them on 10/31 that I am canceling their services. They keep sending me invoices, when I contacted them, their response was "did you get the confirmation email from us?'' it's been…

Ron in customer service helped answer all of my questions. He was very polite and professional. Emily who helped set up my account was AMAZING!!!!!

Run away as fast as you can. They suck in every aspect of the job. The doctor i was working with said he thought he canceled the service. And suprise suprise they were holding his google page…

We optimistically signed up with them in Dec, with much fanfare about how they will help us build our business, optimize our SEO and ensure we show up high in our Google rankings. It is now almost…

This company is rip off. There’s no customer service. Interesting that they have five stars on their reviews because that’s what they do for a living. This will get erased. I’m sure. they did not…

TEBRA and Patient Pop made it extremely difficult for us to cancel our service with them. After notifying them of our intent to terminate, they delayed the cancelation process and continued to bill…

Maybe this company used to be good, But from my experience in that I’ve heard from other recent doctors, this company went downhill and downhill hard and fast. Horrible support, it’s hard to even…

customer service sucks you can't ever talk to someone that can resolve the issues. They are not worth the money or time.!!!! asked for manager multiple times only to be put on hold for long periods…

I am a doctor. Who signed up with Tebra 1 month ago. Absolutely garbage customer service. Any trouble shooting gets resolved in 3 to 4 weeks. Very expensive Not communicative More importantly, no…

Rae (Rachel) Elliott - I am strongly recommending a Promotion. Rae Elliott, a Web Marketing Customer Success Consultant at Tebra, not only stands out and combines expertise, dedication, and genuine…

The person who answered my questions about interrupted service was accurate and honest!

Karla who is my onboarding representative is great!! She is patient, organized and such a great educator. Donna

Very informative and will be taking ALL of the trainings.

It is with great disappointment that I reflect on my experience with Tebra over the past several months. Initially drawn in by promises of comprehensive support and services aimed at fostering…

I have worked with PatientPop (now Tebra) for several years. They really helped us clean up our Google presence and increase practice reviews. The highlight of my experience has been working with…

Issue resolved the second time around.

I have been with PatientPop for about 1 year now and have been really pleased overall with the service that I've received. Our website is beautiful and each individual I've worked with on the team…

Tebra has been managing our website for many years. They are a trusted partner and have helped us grow our business over the past four years. Their staff is helpful and truly cares about business.…

If you're seeking a reliable system for your practice, unfortunately, Tebra may not be the solution. Within just two months, I've faced persistent challenges with their platform. Despite hours spent…

For two months tebra has received payments from my clients but fails to deposit it in my business account. Eveyone I talk to is clueless and have been no help. So if you enjoy working for free chose…

After taking a demo call and expressing interest - and was given two months trial, during which I was harassed for weeks about doing an orientation and sending in documents. I never took any…

Love that the e-mail for a review says “please tell us about your positive experience with us” which there have been zero positive experiences other than the people themselves and they way they…

Website design & function for our practice is great. Marketing has increased the number of new patients and the staff are great to work with.

I would highly recommend Tebra and Patient Pop for any website and SEO needs. They completely rebuilt our website in one week and increased traffic as a result. Our AE, Paul, has great ideas and…

Do yourself a favor and do not allow Tebra/Patient Pop to manage your website. I have been using their services for a little over a year, and have never been more frustrated with a lack of customer…

Continues to be a great and easy experience!

I have been trying to cancel my account and, customer service has not answered in 3 weeks or follow up with my request. I was charged 2k-4k to cancel my account after two weeks of inconsistent…

I signed up for TEBRA hopeful. But after some time and money investing in their software and trying to learn it, I discovered that many of the features that they sold me on simply did not work when…

This company appears to be fraud. Patientpop was good before it became Tebra. I was suppose to get 10,500 refund and they only sent 9500 with no explanation! They were in rush for me to sign…

WHILE THIS SOFTWARE/SERVICE MAY BE USEFUL FOR SOME PRACTICES, IT IS NOT FOR MINE. I CONTACTED TEBRA WITHIN THE 90 DAY CANCEL AT NO CHARGE TIME FRAME AND HAVE BEEN CHARGED $1,196.00 SINCE I…

The website management is does not work, it is very hard to get in touch with people, and it is VERY hard to cancel the contract. NOT RECOMMENDED.