Tebra

Customer service people are very nice and they want to be helpful but they have ZERO authority to help. I've been trying to cancel our account for almost 6 months now. Ive opened several "Tickets"…

If I could give this EHR zero stars I would . I have had them for 4 years and I have just about had it with them . Customer service is very poor . I tried to add my supervising physician to my…

Like the meds and labs in one spot and the ability for system to be robust enough to handle high client volume and schedule loading for 7 full time providers. I like the development teams…

Good price and service

When tickets are placed for a work order, it is taking Tebra customer service a whole week sometimes longer just to respond that they received the ticket and are investigating. Then another week…

Everyone is so helpful!

The overall setup app is easy to log in to

Diego was super patient and professional always found flexibility to explain the easy ways of doing the same features. Highly appreciate his support during the Onboarding process.

Have no resolution after two weeks

working with Vince was great, very knowledgeable

Sofia was instrumental in the successful launch of TEBRA. She demonstrated extensive product knowledge, provided excellent support throughout the transition, and offered valuable guidance on…

I had Tebra for billing and everything was fine. When my contract was almost over I gave them over 60 days notice as per contract required 60 days.My contract was due to complete 6/29/26. I made…

Easy to use EHR; Staff Professionalism; Prompt assistance.

My husband and I are both physicians, and we signed up with Tebra in April 2026 for both their EHR and website development services. Initially, we were assigned a senior onboarding manager, but we…

Tebra’s EMR includes all the essential features I need, and after using many systems throughout my career, I’ve found it to be an excellent product. The onboarding experience was wonderful—the team…

I cannot express how thankful I am to Sofia. Her patience, guidance and knowledge of Tebra is immaculate. She eases all tension in an already stressful situation. She has made this process thus far…

Great system , great customer service and support. You do need to spend some time as there are many options , the system can do a lot.

I’ve had an excellent experience with Tebra. The platform is intuitive, easy to navigate, and has helped streamline my practice from scheduling and documentation to e-prescribing and patient…

Great customer service by Jeremy Jackson and Sofia chinchilla! Very satisfied, DrE

My account onboarding manager Maria. C has been amazing in supporting us run the practice from the EHR front.

Andrea was amazing to work with and very helpful

I had a wonderful experience working with Maria. She was really helpful and professional. She took the time to answer all my questions and concerns.

I am not happy with Tebra. They call you in an instant to get your business but if you want to cancel your subscription, you cannot get hold of anybody. Do not use Tebra. Customer service is almost…

We are extremely happy with the customer service and the support we received from beginning to going live with our website. Tara Thomas was very supportive, patient and understood our vision. Would…

Likes-did a nice website. Has an all inclusive package for providers. Dislikes-Have to set up everything yourself. Customer service half descent, feels rushed across all departments. Also the…

The weekly support has been great. Other EHR's do not off the 1:1 support during the initial phase, which is what initially drew me to Tebra. It has made it helpful and my support person has been…

Christopher was very helpful, patient and kind during this training process. At the beginning it was a little slow at the beginning while we adjusted, but everything flowed smoothly in the end.

When I have my zoom meetings, the connection is very poor and difficulty to hear. I was also told I could have an extension due to my hip replacement and now they are asking for a reference number.…

Cristopher Laguna was a great teacher, he was patient, and kind. He taught me a great deal about Tebra and he was always open to my questions and was willing to help. Thanks

Yemi has been an excellent Tebra coach. He is knowledgeable, patient, responsive, and always provides clear guidance. His support has made setting up my new practice much easier. I truly appreciate…

I have experienced excellent customer service from Don Yates and Nicole Knohr! Both have been professional and helpful in answering all my requests and in connecting me to needed resources!

I had a very good experience using the Tebra system. The system is easy to use with library of resources to use when needed if you forget any section after the training. Great customer service as…

They force you to get higher pricing plan in middle without giving alternatives. They are here to exploit.

Vince solved my problem quickly and effeciently.

Patientpop is a scam! I paid $500 per month for 10 months. They built my website and messed it up. The backlinks did not work. The popup covered the entire front page. They posted password protected…

Professional company that is filled with excellent people who are genuinely willing to help you and your business become successful. I have already referred a friend who signed up and is already…

Do not use Patient pop, they will promise you plenty of things but the entire company is a mess, and you will have nobody to talk too past the onboarding process. At no point was there anyone who…

TEST - CHECK -DELETE

This is truly one of the worst decisions I made to market my office. They created multiple GMB pages and couldn't even merge them when we said we did not want that. Waste of my time and money. I…

please do not use patient pop/tebra. Since they joined with tebra their customer service has been horrible. You will not talk to anyone, and when you finally get in touch with someone they are not…

DO not sign up for this service! They will charge you and make you jump through hoops to cancel and upon doing all of this they will still not stop charging you even upon honoring your contract and…

Worse customer service ever! You're not allowed to speak to any decision-maker by phone. Everything is by email. It takes days, sometimes weeks for some to return your request - and always someone…

Stay away! Lots of promises, but their product is terrible! Visually unappealing formats for web design. When you ask to revise it to something less dated, they say it can't be done. The blogs and…

Great product and onboarding team was thorough and responsive.

We liked their services before and highly recommended them. But lately, the customer services are up to the mark. Any changes in providers or office locations and timing take over 1-2 months. The…

One of the worst services you could receive. I have been a customer for 5 years and its been awful. Horrible costumer service. Avoid them at all cost. Find another digital company for yourself.…

I signed up June 2022 and signed a year contract. Apparently there was an automatic renewal at the end of the year and now this company is trying to get me to stay locked in with them for another…

I’d give 0 stars. Horrible company. Very poor customer support, close to non-existent. Worst experience ever. I had to constantly correct their mistakes on the website. No clear contract, charging…

Jesse and his team has been super helpful and knowledgeable in their expertise!

STAY AWAY! PatientPop/Tebra is the most immoral, fraudulent company I have ever worked with. As with many companies of this nature, they lock you in for a 1 year contract, roughly $20k contract in…