Tebra

Tebra is one of the worst systems out there. They have hidden fees and trap you in a year contract. I made the mistake of falling into the trap because it seemed cheap at first. But when I got the…

We were longstanding customers of Tebra, and we had no difficulties with them in our more than 10 years as loyal customers. We switched our EMR provider who had integrated billing and we no longer…

1) Frequently being " booted out" and documentation erased- they say deleting browser data prevents this but it doesn't- a big time waster! 2) E prescriber and " send fail" services do not work…

We have been with Tebra for over 7 years paying the flat rate for a small practice and one provider. Then out of the blue , they called us up and stated we sent to many claims over 500 per month and…

Notice the good reviews are the one-on-one encounters (when you can get one) for the help desk. They are great people. Too bad they work for a slug outfit. All the bad reviews are spot on and I echo…

Zero stars were it possible. Tebra constantly hits you with pop up messages of "How are we doing?", which is annoying, but the real annoyance is when one is charting at 8 pm at night and Tebra kicks…

Where should we start. Worst mistake was switching to TEBRA. Wonderful onboarding but once you are done with that, crickets. We have so many unresolved issues with NO response.

In the beginning they are amazing, easy to reach and so helpful. Then when you bring a question, they try a work around instead of acknowledging they wont fix or change the issues. They tell you to…

I’d summarize the post onboarding experience with Tebra as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks…

System is buggy, many errors, updates make it worse.

Many frustrating problems with their EHR. Calendar appointments are not accurate. Their phone app does not sync therefore many of your appointments are not seen in the phone app. (this has been an…

UPDATE: I'm updating my review from 2 stars to 4 stars because I'm pleased with the time and attention Tebra has taken to address my previous complaints. They have been honest and open to hearing…

I read the reply about data export, and it is absolutely bogus. I checked the data export page today and was really surprised that even the request is not visible. So I made another request through…

Absolute WORST customer service, everything is outsourced over seas! If and when you do connect to someone at Tebra they are ABSOLUTELY CLUELESS! IF YOU ARE A SMALL PRACTICE, DO YOURSELF A FAVOR AND…

Completely dishonest about offerings, will say anything to get you into a contract then not helpful once you’re in

Glitches are the norm. It can't remember logins, so you have to change passwords all the time. It loses notes too many times with error 500. The Engineers and Escalations Team NEVER call you back…

I was very excited to start using this new system. Unfortunately, I never had the opportunity to use it as intended. I attempted to cancel my contract with Tebra due to medical issues and a…

I am very new to Tebra, the software seems good and the people are great, however it is very difficult to get the onboarding calls scheduled. When you already work a full time job and are trying to…

I have been using the EHR for 6 weeks. It is one technical issue after another. I cannot assign ERX refills to my clinical assistant. I have to clear my browsing data several times a day for the…

Terrible! Very sneaky with hidden costs on monthly bills, changes their own polices whenever they want. They have a link which is subject to change terms and conditions whenever they want to. Not…

If I could rate below zero, I would. After five years with Tebra (formerly Kareo), I have not a single positive thing to report. I stayed far too long hoping things would improve. They never did.…

⭐ 1 Star I have been a Tebra (formerly Kareo) customer for 9 years and used their platform as the EMR and billing system for my physical therapy clinic in Phoenix, AZ. In November 2025, I notified…

HORRENDOUS customer service, they take no responsibility for system being down, changing your schedule or medications/ notes not being saved. IF you get someone it is overseas, they know nothing and…

I would not use this company. We gave them a shot and have had nothing but problems with their system. They recently updated their system which shut down our ability to text with patients. It has…

Our clinic has six years of experience with Tebra. In the last few months, they have stopped responding to most help tickets. Our customer care rep also does not respond. Their prescribing software…

I should have listened to the reviews and payed attention before I get scammed from this company. The service is terrible but I stay in my contract until the end. I spoke with them 4 months before…

AVOID at all costs. Im a solo LMT who started using this platform 14 months ago. Do yourself a favor and make sure you read that cancelation policy! I did not have a contract, so I had no idea when…

Everything went well except for a small detail which prevented me from getting full use of my Tebra platform, e.g., payments and billing. Otherwise, I am pleased with my experience and the supports…

we have been with tebra for several years, our plan is flat fee of $402, and a fee per claim if over 500 claim per month. out of blue, they now charge $812 per month, because we had one month over…

I would give Tebra five stars for the platform itself—the product is strong overall. That said, the practice management side is fairly clunky and could use improvement, so I would rate the product a…

There’s a lack of support for providers who are just starting to learn Tebra. The onboarding manager was very impatient and preferred to refer to links and videos instead of explaining things.

lab account not set up. Unable to call anyone. no 1800 number listed. Only tickets and the damn tickets do not go through. Not happy at all with Tebra. Will not be recommending this to anyone.

We have lost 2 billers in the last month due to how confusing and inaccurate the billing software is Update… Tebra reached out to me only after reading my review on here. Their solution is to let us…

the sign on process is so laborious and i've been paying for months and have not seen one patient on Tebra.

scammer watchout the promise the world, than cant deliver and thry put a contact out that youve never signed

Customer service is terrible. I have had multiple occasions with 1hr+ phone conversations and the issues never get resolved. The issues I call about are all billing related. They are not challenging…

I rarely leave negative reviews, but this EHR system has been one of the most frustrating platforms I have ever worked with in healthcare administration. What should streamline workflows instead…

This company has had such bad reviews - they took down their own google account. Lost thousands of dollars and months of business because their clearinghouse Trizetto could not connect to certain…

If I could give a negative star review I would. This company was horrible to work with. The platform did not preform as we had been told. There were two versions and they did not communicate with…

Poor customer service. Patients were receiving incorrect bills, and when I called for clarification, I was given no clear answers and told they would follow up. They asked for proof, which I sent,…

1) COnstantly logs itself out even WHILE i am writitng a note frequently erasing the note 2)scripts do not reliably get to the pharmacy ( dangerous for patients) 3) med list separate from…

zero stars really. And Trust pilot already removed my first review! Let that sink in. A company so committed to manufactured credibility that they scrub legitimate complaints from a clinician with…

Reposting after Trustpilot removed my legitimate review under pressure from Tebra. I have the emails & reciepts! I ran a cash-based practice on Tebra, formerly Kareo, for nearly five years. The…

My experience onboarding with Tebra over the past four months has included unresolved billing discrepancies, repeated communication breakdowns, canceled data import requests, and disruptions to my…

Desiree onboarding manager was great. Lack of consistent communication and point of contact has been a major issue. They are happy to get your signature to start a contract and don't seem to care…

HORRIBLE CUSTOMER SERVICE!!!!! I got locked out of the software. I informed rep that I am the owner, verified credentials and he could not help for a basic password reset. He said that as a "Level…

Our experience with Tebra has been extremely disappointing and has negatively impacted the launch of our new practice. During the sales process, we were encouraged to move forward with what was…

I really liked the extent of training Tebra provided with available 1:1 training. However, it was not easily catered to my individual needs. The structure of the training was very rigid and set…

I have been unable to use my billing system for more than a week. customer service takes info and says they will call back within an hour, but never reach back out. The login to my Parallels has…

I have regretted choosing Tebra since the day I signed the contract. The rep I spoke with to purchase the license was amazing, but as soon as I signed, I found it very difficult to get in touch with…