Practice Management Software Reviews
Practice Management Software Reviews
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CareStack

carestack.com

CareStack is an all-in-one cloud dental practice management platform combining practice management, patient engagement, marketing, and analytics in a single system. Popular with growing group practices that want to consolidate multiple vendors.

$500-$900/mo per locationAnnual contractCloud (SaaS)

Community Reviews(491)

Reviews are sourced from publicly available third-party platforms and are shown here in shortened form for reference. Please view the original source for full context.

LB
Lillian B.
Dental Assistant·Aug 25, 2026

Effective Practice Management Solution

Pros: CareStack has been a reliable and efficient practice management platform for our office. The system is user-friendly, well-organized, and makes scheduling, charting, billing, and communication…

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KH
Kat H.
Patient Coordinator, Consumer Services·Aug 25, 2026

Effortless Patient Management and Outstanding Support

Pros: Its easy to keep track of patient important documents and appointment information. Cons: No complaints- Support team is quick to respond.

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EG
Erica G.
Team leader·Aug 25, 2026

Title: Hands-On Support That Made a Difficult Transition Manageable

Pros: The support team is extremely responsive and hands on. The training and onboarding were thorough, and the follow-up meetings actually addressed real concerns. They helped customize CareStack…

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CA
Caroline A.
Teacher·Aug 25, 2026

Outstanding Customer Support Makes All the Difference

Pros: Great customer support, offers more features that are very useful to the practice and it is also user friendly. Cons: Nothing much. It is just that it takes time to create a plan and that we…

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VU
Verified User in Medical Practice
Small-Business (50 or fewer emp.)·Aug 25, 2026

Simplified Claims Process and Versatile Reporting

Pros: I am still new to Care Stack but for me is the Claims process is made to be very simplified, and I am able to run reports there are many choices to prepared items related to my position. The…

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LA
Lan A.
Operations Manager·Aug 25, 2026

Exceptional Support and Training with CareStack

Pros: CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers.…

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TS
Tony S.
Manager·Aug 25, 2026

Carestack- Cutting edge, ease of use.

Pros: Cloud based, so it is accessible from anywhere, which is great. Cutting edge, and always getting better. They listen to your recommendation and advice. We have already seen 3 changes from…

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TS
Tara S.
Office Manager·Aug 25, 2026

CareStack Is Easy to Navigate and User-Friendly

Pros: Most helpful thing about CareStack is how easy it is to navigate. Cons: The least helpful thing about CareStack is attaching documents to claims.

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M.
Manuel .
Office Manager - Analytics Manager·Aug 25, 2026

Great Experience

Pros: Their customer service and willingness to adapt to real practice needs. The support team is responsive, knowledgeable, and always willing to help. They listen to feedback and are open to…

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SA
Sarah A.
Practice Manager·Aug 25, 2026

Essential Cloud-Based Dental Practice Solution

Pros: I really appreciate that CareStack streamlines scheduling, treatment planning, claims, reports, and RCM. I like that it is forward-focused, making it the software of today, tomorrow, and years…

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AB
Alyssa B.
Marketing Coordinator·Aug 25, 2026

Truly All-in-One Dental Cloud Software, No 3rd-Party Integrations Needed

Pros: Truly an all-in-one dental cloud-based software, no need for any 3rd party integrations. Cons: No option for unlimited SMS / Email outbound. Due to the size of our practice, this would be a…

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TC
Terrie C.
Director of Operations·Aug 25, 2026

Best Dental Software on the Market—Easy Navigation, Amazing Features & Top-Notch Transition Team

Pros: The developers thought of everything! I have been in dentistry for over 40 years and am just amazed at the features. It is easy to navigate and having everything integrated with links…

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EW
Emily W.
Office Manager·Aug 25, 2026

My team is very happy with our transition to Carestack

Pros: The modern technology and the frequent updates that address practice requests for changes. Cons: The fact that it is completely reliant on having good wifi.

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VU
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)·Aug 25, 2026

CareStack: Intuitive All-in-One Platform That Streamlined Our Workflow

Pros: We recently switched to CareStack, and overall, we’ve had a very positive experience. What we like best is that it truly functions as an all-in-one system. Having everything integrated into…

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AB
Aziz B.
Owner·Aug 25, 2026

Easy-to-Use Dental Practice Management with Excellent Support

Pros: I love how easy it is for all staff members to use the system. I also find the scheduling and communications features, like customized appointment reminders, to be particularly useful.…

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CC
Cristy C.
Billing Insurance Coordinator·Aug 25, 2026

Effortless Practice Management with CareStack

Pros: I use CareStack for dental practice management and really appreciate how it's a more updated system that helps us be faster and more efficient with daily tasks and functions. The ease of use…

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JH
Jasmine H.
Dental assistant/manager·Aug 25, 2026

Easy to Use and Accessible—No Issues So Far

Pros: Easy to use, and acceses.Prompt and fast customer support Cons: Nothing. We have had no issues with the system

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VU
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)·Aug 25, 2026

Easy-to-Use Carestack With Helpful, Fast Support and Strong Reporting

Pros: Using Carestack all day long, ease of integration and use of carestack was very important. The implemantion team was wonderful and support is alway helpful and quick! Reports to keep track of…

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SF
Suzanne F.
Insurance/AR/Dental Assistant·Aug 25, 2026

Streamlined Insurance Workflow in Carestack

Pros: How stream lined the work flow of insurance is great Cons: our initial integration with insurance balances was a nightmare. I would not recommend transferring insurance balances if possible.…

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CK
Candace K.
Office Front Desk Admin·Aug 25, 2026

User-Friendly and Efficient for Patient Care and Insurance

Pros: Platform is very user Friendly, very efficient with patient care, Checking in and out patients, Insurance, treatment plans done with ease. Cons: There is nothing really not to lke with…

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VU
Verified User in Medical Practice
Small-Business (50 or fewer emp.)·Aug 25, 2026

Intuitive Practice & Patient Management That Improves Workflow and Care

Pros: Our office has had a great experience with CareStack. The practice and patient management features are intuitive and have significantly improved our daily workflow and patient care. Cons: We…

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HM
Hannah M.
Office manager·Aug 25, 2026

Text-to-Pay and One-Click Insurance Verification Are a Game Changer

Pros: The text-to-pay option has been a real game changer. Being able to click a button to verify insurance and, in that same spot, message a patient if we have a question or an issue is also so…

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DH
Dillon H.
Operations manager·Aug 25, 2026

Top-of-the-Line Carestack with Best-in-Class Customer Service

Pros: Everything! There is nothing to dislike about it. Everything that carestack offers is top of the line. Best customer service on the market. Everything you need, from a clinical to a revenue…

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VU
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)·Aug 25, 2026

Front desk administrator

Pros: Cloud base dental software known for streamlining operations through all - in - one features. Cons: The high volume of clicks for certain tasks.

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GH
Genesis H.
Operations Manager·Aug 25, 2026

Intuitive, Efficient Platform with Practical Analytics and Great Data Support

Pros: What I liked most is how intuitive and efficient the platform is, especially from an operations standpoint. The analytics are practical and easy to work with, and having a team that supports…

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JI
Joanna I.
Office Manager·Aug 25, 2026

The #1 All-in-One Dental AI Platform—User-Friendly and Easy to Navigate

Pros: It's The #1 Dental AI Platform. It's All-In-One Dental Platform Cons: Nothing. It's user friendly and easy to navigate.

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SL
Shae L.
operations·Aug 25, 2026

Great customer service

Pros: I like that it’s cloud-based software, and they also have a great support team that helps with onboarding. Cons: The ledger and and the insurance posting is not easy to navigate and read to…

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KJ
Kristian J.
Office Manager·Aug 25, 2026

Carestack is a major win for us!

Pros: My favorite thing about Carestack is how seamless everything feels. We really love the dashboard feature because it makes it so easy to see who is missing paperwork and who still has a…

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LR
Lauren R.
Director of Operations·Aug 25, 2026

Major Time Saver

Pros: The upside of using CareStack is that everything is in one place. Being able to work with claims and the clearinghouse directly in CareStack has been a time saver. Although there are many…

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VU
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)·Aug 25, 2026

Best All-in-One Solution for Practice Efficiency and Growth

Pros: The best all-in-one solution for improving practice efficiency and supporting growth. Cons: There is definitely a learning curve when transitioning to such a robust, all-in-one, cloud-based…

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DG
Donna G.
Practice Administrator·Aug 25, 2026

All-in-One AI Platform with Exceptional Implementation Support

Pros: I like how it integrates AI, phone capabilities, analytics, merchant services, and patient engagement in one place, without needing to rely on multiple third-party subscriptions. Cons: There…

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VU
Verified User in Accounting
Small-Business (50 or fewer emp.)·Aug 25, 2026

All-in-One Cloud Platform That Streamlines Dental Practice Management

Pros: all-in-one cloud-based system. It combines scheduling, billing, insurance verification, patient communication, analytics, charting, and revenue cycle management into one platform, which helps…

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BF
Brieona F.
Photographer·Aug 25, 2026

Caroline V and Ayisha Are Great

Pros: Caroline V and Ayisha have been great to work with! They have helped walk us through the whole conversion process and have really simplified the workflows for us. Very prompt and the…

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AH
Amber H.
Clinical manager·Aug 25, 2026

CareStack Streamlines Our Periodontal Practice with an Intuitive, Secure All-in-One Platform

Pros: CareStack has been an excellent all-in-one solution for managing our periodontal practice. The platform is very user-friendly and makes patient management, scheduling, treatment planning, and…

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VU
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)·Aug 25, 2026

CareStack’s Continuous Innovation Makes Workflows Smoother

Pros: One of the standout aspects of CareStack is its continuous innovation and commitment to improving the user experience. The platform regularly introduces useful updates and features that make…

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VU
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)·Aug 25, 2026

Access PMS Anywhere and Manage Schedules with Ease

Pros: Able to access and view the pms from anywhere also being able to manage the schedule easily and move patients around Cons: Some features are not able to be used in spanish

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WC
Whitney C.
Revenue Cycle Manager·Aug 25, 2026

Carestack’s Reporting and Analytics Make Insights Easy at a Glance

Pros: I really love the reporting and analytics tools inside Carestack. They make it easy for me to review information and understand what’s going on at a glance. Cons: Sometimes support takes…

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VU
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)·Aug 25, 2026

All-in-One CareStack, But the Dentrix Migration Needs Smoother Transition

Pros: What I like most about CareStack is that it’s an all-in-one platform. It eliminates the need for multiple subscriptions by letting me handle patient correspondence, clinical charting,…

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LM
Leslie M.
Administration·Aug 25, 2026

Clear Ledger Breakdown and Easy Claim Tracking

Pros: I like how it breaks down the ledger so I can see right away which date of service a patient’s balance is for. I also like that I can keep track of the claims sent out to the insurance…

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ST
Salomé T.
Manager·Aug 25, 2026

Helpful Automatic Features

Pros: The automatic features - coding correction - and things along those lines are really helpful Cons: So far there aren't any downsides we have encountered

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MV
Michelle V.
Clinical Manager·Aug 25, 2026

Excellent Customer Service and Ongoing Support

Pros: The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added…

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VU
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)·Aug 25, 2026

Strong Checks and Balances with Clear Accountability Trails

Pros: I like Carestack because it has built-in features for checks and balances. It makes it difficult for fraudulent claims to be submitted or for improper payments to be accepted. There’s a clear…

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LL
Lance L.
Business Manager·Aug 25, 2026

CareStack Simplifies Multi-Location Practices with Intuitive UI and Excellent Support

Pros: CareStack has made it much easier to run our multi-specialty, multi-location practice. The onboarding and support teams have been awesome, and the user interface is clean, intuitive, and…

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VU
Verified User in Medical Practice
Small-Business (50 or fewer emp.)·Aug 25, 2026

Great Dental Charting and Notes, but a Steep Learning Curve

Pros: I like the dental charting and the notes. Cons: I dont like how hard it was to learn the system.

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VU
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)·Aug 25, 2026

All-in-One CareStack Keeps Our Office Running Smoothly

Pros: What I liked most about CareStack is that it’s an all-in-one platform. It offers, or is compatible with, many platforms (Overjet voice, Dosespot), which helps our office run smoothly. Cons:…

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KC
Kari C.
Pediatric dentistry and owner, Medical Practice·Aug 25, 2026

All in One and Tons of Fun

From customer service, to office hours, to training team members, to platinum coaching, CareStack is committed to the client's growth and prosperity. The team is genuine and committed to success.

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TO
Tim O.
CEO, Health, Wellness and Fitness·Aug 25, 2026

Carestack review

Pros: I've been through several major software transitions during my time as a manager at Fortune 500 companies, so I knew how important choosing a management software would be. Carestack has been…

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RM
Robert M.
CEO, Health, Wellness and Fitness·Aug 25, 2026

The Evolution of Carestack

We have been a customer for 6 years and we have had an excellent experience with Carestack and expect this to continue in years to come

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JR
Jenny R.
Administrative, Medical Practice·Aug 25, 2026

Go with Carestack!

I have personally had a tremendous experience with Carestack. I have participated in their Platinum Coaching program and their desire to do everything they can to help you succeed is second to none!

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JL
Jennifer L.
Patient Care Coordinator, Medical Practice·Aug 25, 2026

Progress not Perfection

I’m very new to the dental industry. As a patient care coordinator with an education background…I find that CareStack promotes feedback/criticism. They allow for room to grow and develop. The…

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