Tebra

I found that the support staff was knowledgeable and professional. They were patient and easy to work with to solve my issues.

I would like to commend Hector for providing excellent customer service. He was very helpful, resolved my concern efficiently, and was pleasant to speak with throughout the call. You need more…

Yorley was very patient and thorough in explaining next steps to resolve my problem. Thank you!

I can't thank the Tebra Support team enough! They are knowledgeable, supportive, patient, and I once again leave feeling the ease of having invaluable support. I am so very thankful to this team!!

I had my first experience with Tebra customer service, and it was absolutely wonderful! Hector was my representative and he was excellent. Very detailed, very patient, very professional! He gave me…

William helped us tremendously today with our issues. We are a new client so we have been trying to get multiple issues addressed and he was so helpful.

Our customer serve rep fixed all of our issues with one phone call

When you actually need urgent help, it is extremely difficult to get in contact with anyone. Communication is poor, responses are very slow, and problems rarely get resolved properly. They…

One of the best EMR I have used

NP Erin has been so kind working with my wife trying to get her hormones under control. I’m so grateful for her being available by text all throughout the day while adjusting my wife dosage. It’s…

Under no circumstances would I recommend this platform for medical or therapy practices. The sales team says yes to everything you ask, then once the contract is signed there are so many holes in…

Mauricio was excellent to work with and provided a wealth of knowledge to me and my biller to help us start up our practice!

Barely-functional EMR overall (D+ grade), made worse by Tebra terminating my contract 10 days early without notice after refusing to engage in any kind of transition planning. If they ever get you…

If you care about your medical business, do not get involved with Tebra. Sales will outright lie to you to land the sale, then you will be disappointed when you are told the truth of the extend of…

Absolutely the worst customer service experience I've had with any EHR. I contacted Tebra to give my collaborating physician the ability to co-sign my notes only. I specifically asked if there would…

Very user friendly and we've been a customer for over 13 years

Its an incompetent EMR. Would not recommend unless they work to come to the current industry standards.

Company is terrible. The software is not cheap and the service is the worst I’ve ever seen for a Software platform. They give you no guidance and no support that helps you as a customer. No reason…

Very disappointing customer service. We have an open case for three months with no solutions and other cases as well - just e-mails with more questions from representative who do not seem to…

I never write reviews, but I think my experience as a new Tebra customer warrants an addition here. I know why the reviews are all over the place between 5s and 1s. I recently started with Tebra and…

Pretty, but terrible customer service and poorly organized EHR. 7 lab result documents for the same patient, constantly having to google and use Tebra University for basic functionality, poorly…

Great costumer service. Very helpful and knowledgable!

Very professional and patient with me. Great experience

No customer support. Putting in a request means not being responded to. When you are finally weeks later, they provide a calendar link that doesn’t work. After scheduling a time verbally, they never…