Dentrix
dentrix.comDentrix is the most widely used dental practice management software in North America, developed by Henry Schein One. It offers comprehensive clinical, financial, and patient management tools for dental practices of all sizes. Server-based, with Dentrix Ascend and Dentrix Enterprise as cloud and DSO siblings.
Community Reviews(69)
Reviews are sourced from publicly available third-party platforms and are shown here in shortened form for reference. Please view the original source for full context.
Great software for any Dental practice.
We have been using Dentrix for over 15 years now and Overall we have been very happy with Dentrix.
Not for the average user
I don't have to have paper charts or appointment book.
A very positive review on Dentrix impact on dental practice management
Overall, it has been a positive experience using Dentrix. It is very user friendly .The financial tools are very beneficial as well. It is an awesome program to be exact!
Conversion is a pain!
Pros: We are needing to convert from EasyDental to Dentrix as they are from [SENSITIVE CONTENT] Cons: Integration is turning out to be a headache! They want to charge for every little thing and…
Just why...
I wish we could go back to Eaglesoft. I have been using Dentrix for 7-8 years. 7-8 frustrating years.
Support with an attitude, and a big bill
Good software when is running. Difficult to deal with technical issues. And very expensive. Not worth the price!
Dentrix reliable and easy to learn.
We have been very happy with Dentrix overall - we have outsourced a few areas but other than that - 35 years and going strong!
An Amazing Software
it simplify automated insurance claims and billing for an efficient dental practice.
I have filed a complaint with the **********************************************************…
I have filed a complaint with the ********************************************************** (IDFPR) against Aurora Dentrix, Dr. ****** and Dr. ***** *****. On August 26, 2025, I came in for a…
Promised refund for undelivered product
My wife ordered this and in order to get it we have to go to our FedX location which is very convenient and FedX won't deliever it so we asked for a refund in that the again the FedX location is…
Terrible
Terrible. Software update messed up imaging. Tried to have AI walk me through the fix. It didn't even know what
Not very happy
I never received my order!!! I'm not happy. Please send me my order! It was over 17+ dollars
Never received product or a reply to 7 emails
Supposedly company sent my product to JFK Airport for me to pick it up. Problem is I live in California and that's on the other side of the country where it was supposed to be shipped to my address.…
Amazing people. Amazing Building.
Amazing people. Amazing Building.
They always seem to be pioneers in Dental Technology. They rock!
They always seem to be pioneers in Dental Technology. They rock!
Still the best dental software in the industry! I have Dentrix in my private practice, and I train…
Still the best dental software in the industry! I have Dentrix in my private practice, and I train offices in the Clinical Business of Dentistry at My Practice My Business. We have to work with…
Dr. McCloud and his staff are great!
Dr. McCloud and his staff are great!
As a dental professional who has used this software for years I can confidently say it is by far…
As a dental professional who has used this software for years I can confidently say it is by far the shiniest most not user-friendly dental software!
If you are a DENTAL Provider and want a company who only cares about the money grab, this is the…
If you are a DENTAL Provider and want a company who only cares about the money grab, this is the place. They do an outstanding job at having the poorest customer support.
Employee Reviews(30)
↑ Back to client reviewsThese are not customer reviews. They were written by current and former employees about working at Dentrix, and are not counted in the rating or review total above. They are included as workplace context only.
Good people/culture with some disorganization
Pros: - Management is very empathetic and concerned about your well-being - Everyone seems to be friendly and very open to new ideas - AI-first approach is refreshing as some companies shy away from technology they do not understand - Teams have very structured Scrum rituals and processes Cons: - Documentation of products and processes is very lacking, leading to confusion or loss of productivity - Some of the software products feel cobbled together at times - IT and Security does seem to be difficult to contact or get responses from - Budgets do seem to be very limited for new services or…
Work here if you love bullies
Pros: Work from home for now Cons: Overlooking people. Zero transperancy, school yard behaviour, bullying rather than development and management that only pass the buck.
Worst Place That I've Ever Worked
Pros: Ample budget to travel for sales which is good since it's an outbound sales team. The sales leader is experienced and he cares about the team. The role is selling cloud solutions to dentists who have on-premise solutions. It's early days but there is an appetite for the dentists to move to the cloud. There is a Presidents Club. Cons: The GM/President hasn't run a saas business (came from another division) and this lack of experience trickles down throughout the entire Commercial team. Unreasonable targets aren't hit because everything from Product to Onboarding has issues. The product…
Bad
Pros: Nothing at all they are terrible Cons: They go through employee like breakfast Advice to management: Stop firing everyone
Fast paced, but good work/life balance
Pros: The company is in its early stage of commercializing a new cloud product in Canada. There are a lot of lessons learned and the company is going through some changes because of it. Cons: Expectations and team communication could have been improved. Better onboarding plans for the team.
Good for the remote work & pay but full of slackers and no culture
Pros: - Remote work - In general people are nice, some managers actually care about you - Some really talented colleagues that want to make a difference - Pay is decent Cons: - Completely dysfunctional company with so many slackers and people who are just there to work remotely and do nothing all day - They have some the worst policies on paternity and maternity leave I have ever seen in my career, and they don't include all the details in the contract so, beware! - Leadership is non-existent. There's barely any communication at all and no incentives to share what's happening across depts -…
Has potential
Pros: -Co-workers were generally nice and easy to work with -Hybrid schedule was great -Decent benefits and work life balance Cons: -Superiority complex between Henry Schein One and it's parent company Henry Schein made progression very limited and caused a lot of drama. Parent company Henry Schein prioritized giving praises to itself over dealing with real issues -A common theme I saw was hiring managers not being thoughtful about hiring for right fit, which led to a lot of turnover. Waste of time for everyone involved -Culture felt stale
NLH team made it hard to leave, but job was awful
Pros: the NLH team..they were the only part of the job that made the leaving hard. Cons: Where do I begin? everything about this job was awful. I regret working there because the 6 months I was there set me back financially, mentally and emotionally. The push for CSATs, the points for being tardy, the way they want us to just take verbal abuse from customers is mental. I referred a friend right after I had started and I actually apologized to them monthly for telling them to come here (they ended up leaving as well before they even had a job planned. That should tell you how bad this place…
Henry Schein One consistently overpromises and underdelivers.
Pros: -Remote work -Decent health benefits -Coworkers are generally pleasant Cons: 1) Compensation: Pay is far below what is expected for the job you are actually doing, as opposed to what was sold to you in the job interview. Pay raises do not keep up with the cost of living. You can be hired at one position and given the responsibilities of multiple other positions later on with no matching pay increase. You can be given "increased" responsibilities without being given an actual promotion, and that is considered to be a stepping stone for an actual promotion. None of this is advertised in…
Great training and good reputation with clients
Pros: great training good reputation with prospects and truly selling a good solution Cons: hard to say, none at the moment
Dysfunctional culture driven by politics, not performance
Pros: Some great and very talented people in the business. WFH flexibility. Cons: Currently it is an incredibly frustrating and misaligned environment to work in. What was once a good place to work has spiralled significantly. Performance takes a back seat to internal politics. Progress depends far more on who you’re aligned with than what you actually deliver. If you’re expecting clarity, fairness, or a merit based culture, you won’t find it here. Leadership accountability is a real issue. Poor decisions and underperformance at senior levels are often overlooked, while expectations for…
Nice colleagues but poor management and unrealistic targets
Pros: The people you work with are nice and well-intentioned. Cons: Oof, Where to begin. The finance team is borderline inept, from the top down. The company sets targets that are absolutely unattainable and then acts surprised when they don’t hit those targets. Pay was well below market standard as well. Advice to management: You’ve already hired a new CFO, which was necessary. Now time to start paying your the way you should.
Supportive team but sudden firing raises concerns
Pros: Offer letter and job offer call with my boss made HS1 feel like a career dream. Promotion/raise opportunity, work life balance, remote. Team members who stick around are amazing and supportive My boss told me working purely remotely was perfect as long as I can in when she was in town. Cons: I was there 6 months and came in on a Monday morning to a call with my boss and HR popped in to tell me I was fired. No warning, no performance issues ever raised. I learned later from teammates that I was fired because I was showing up a more senior person in the same role. And she had the ears of…
Toxic management
Pros: Remote work and WFH setup provided. Teammates are kind and try their best despite management. Cons: Terrible management who is only concerned with numbers. A coworker was a block away from a shooting and our manager showed 0 concern for his safety. Advice to management: Stop assuming the worst of your workers and actually start supporting them. Get rid of the points system.
Hardworking teams face pressure and disconnect from customers
Pros: There are some extremely hardworking and committed people within the company, particularly those who have been there a long time and genuinely care about the customers they support. Despite significant pressure on resources, there were also pockets of excellence where stretched teams continued to deliver to a very high standard. Cons: Working at the company, there was a sense that it had once been a genuinely customer-centric organisation. More recently, however, many employees appeared to be operating under significant pressure to deliver against targets that often felt poorly…
Proceed with caution
Pros: Growing company with a vision to help dental practices focus on healthcare by having a good system take care of the operations. Cons: Growing too quickly and not taking the time to properly build the foundations that will allow sustained growth. Talk a good game about work/life balance, but when push comes to shove, people end up having to work nights, weekends, and PTO to bail out problems that could have been prevented. Advice to management: Listen to your engineering team when they warn you of design flaws or scalability risks, don't just push and push because you'll push yourself…
Remote work and benefits
Pros: Good benefits, ability to work remotely Cons: Frequent lay-offs in the last few years. This strongly affects internal company morale, as well as company loyalty. Advice to management: Find ways to stick with the pledge to put people before products.
Great colleagues, but poor communication and high turnover
Pros: Love the people we work with. Love our customers. Cons: Poor communication between departments. Poor ownership of problems. No opportunities for growth. High turnover. They are more concerned with DEI than their high performing individuals. Advice to management: Speak to your employees instead of treating them like numbers
Supportive team, but unclear goals and direction
Pros: Loved my team and supervisor. Everyone was so nice and helpful. Cons: Not clear on goals, kind of just left to figure my own stuff out.
Great culture and benefits, but pay is low
Pros: Amazing work environment and culture. Leadership really listens. Time off and insurance are excellent. Cons: Pay is at the bottom of the current market for comparable roles.
Flexible work environment overshadowed by toxic culture
Pros: Flexible Work Environment and decent benefits Cons: Cult like environment, Politics rule this place, lots of brownnosing, no training, no support, no communication, Onboarding is a joke. Incredibly stressful and work life balance is non existent. You will spend every waking hour in front of your laptop trying to unravel the constant problems that never get solved. People who run the place are completely out of touch with reality and more interested in socializing in meetings and dinners than actually managing their teams and solving problems. Advice to management: Get rid of your…
Henry Schein One - worth considering!
Pros: I love Henry Schein One. Not perfect, but neither am I. A great company, filled with great people, impacting human health. Comp and benefits are competitive, and the overall work environment, including hybrid work, allows for flexibility for employees. The company has come a long way since I joined, and I think anyone seeking employment should seriously consider Henry Schein One. Cons: I believe we are still working through ways to improve overall communication and transparency within the organization, and that silos are still being removed, but the progress has been remarkable. Advice…
Poor Leadership, Low Morale, and a Culture That Ignores Employees
Pros: The only meaningful perk I can think of is the paid day off for your birthday. Cons: From my experience, the overwhelmingly positive reviews do not reflect the reality I saw inside the company. It often felt like there was more focus on maintaining the company's public image than addressing employees' actual concerns. Employee morale was very low. There were constant discussions about the work environment, management behavior toward employees, compensation, and the lack of support. Many employees felt their feedback was ignored, and management rarely acted on concerns raised by the…
Great Company for Self-Starters
Pros: -Great benefits. Between FlexPTO and generous medical plans, we're all good in this area. -Great place to try things and innovate -Financially sound and backed by strong investors -People focused culture Cons: -Growth can be slow in small departments -Speed of change can be intense -Redundant roles do not last long like they do at other companies. Advice to management: Keep listening to your greatest asset, your people. They are aggressively passionate about serving their customers well and will never steer you wrong. However, for those not on the front lines with customers, you need…
Supportive team and meaningful work
Pros: I love working at Henry Schein One - it has been a fantastic place to start my career. People at Henry Schein One live our values and work hard. It is obvious in how leadership and colleagues work together. The culture is collaborative and very supportive. Most of our org has the flexibility to work remote depending on role; my role is typically in-office, but I have the ability to be flexible when I need to be. Cons: We are a part of a larger parent company, which means we're not always as agile as I'd like, though it comes with the tradeoff of added stability and resources.
Fast-paced environment with strong rewards for performance
Pros: This company is moving fast and you need to be able to move fast to excel here. If you enjoy working strategically with talented people, this could be a good place for you. Output, metrics, and progress are prioritized and rewarded. Cons: There isn't a ton of touchy-feely praise, but good work is compensated. Finance processes are very cumbersome and duplicative. Advice to management: Continue to advocate for and value your people. Sometimes you prioritize care for customers over care for employees.
Great place to work with no downsides
Pros: It’s a great place to work Cons: None that I can think of Advice to management: Keep up the good work
Decent company to work for.
Pros: Leaders are mindful that you have a life outside of work and will work with you. Benefits are nice as well. Cons: -Hard to move to another role at times. Have to wait years sometime to get promoted - Can feel like favoritism amongst workers.
Supportive culture with growth opportunities, but pace can be tough
Pros: I've enjoyed my time at Henry Schein One Canada. The people are collaborative, supportive, and genuinely care about helping each other succeed. There is a strong focus on serving customers and making a meaningful impact in the dental industry. The company offers flexibility, good benefits, and opportunities to learn and grow professionally. Employees who are self-motivated and comfortable taking ownership of their work tend to do well here. Pros Supportive and collaborative team culture Flexible work environment Good benefits package Opportunities for professional growth and…
Flexible hours but poor management and leadership
Pros: - flexible work hours/hybrid environment Cons: - management is horrible - new Head of HR started and she's the worst person I've ever met. Has no empathy, fires everyone she doesn't like and doesn't know what she is doing. - Head of company has no idea what she is doing. - Financially, not doing well. Hence firing and not replacing. So everyone is overworked. Advice to management: - Change your managing team. Build your teams, help your workforce instead of replacing