Denticon
planetdds.com/denticonDenticon is the flagship cloud dental practice management platform from Planet DDS, purpose-built for multi-location group practices and DSOs. It provides enterprise-grade centralized reporting, scheduling across locations, and integrated revenue cycle management.
Community Reviews(75)
Reviews are sourced from publicly available third-party platforms and are shown here in shortened form for reference. Please view the original source for full context.
Denticon User
Pros: I manage all of our Marketing for 5 locations and it is easy to run comprehensive reports on Denticon that give me insight to adjust our Marketing strategies and focus. Cons: It is a bit of a…
Easy and effective
Pros: Great way to communicate with your patients! Cons: Does not integrate with our Curve Dental software
So Efficient!
Pros: I am so impressed with Legwork's constant drive to provide excellence. The customer service is incredible. And of course the software is too! Cons: That I didn't learn about this before I went…
Website for all your dental needs!
Pros: I love how this platform has transformed. We originally became Legwork members for the text message verifications a few years back. Since then, the website has added many more features…
Comprehensive patient engagement, they understand lead management
Pros: Robust feature set. They do so much for us. Review generation, confirmations/reminders, two-way communication, patient forms, online booking. Cons: Honestly can’t find much to complain about.…
Great company to work with
Pros: Since we started converting our offices to Denticon in 2018, we have been very impressed with Planet DDS. They are constantly improving the services they offer and are always excited to…
Great product, great partner!
Pros: We took our time vetting PMS system vendors and products as we wanted to assure we were making a sound decision. We wanted a web-based product from a vendor who had extensive experience and…
Hands down the best Software Money Can Buy
Pros: Easy of use, cloud-based, top-level support. An executive team that listens to you no matter how big or small your company is. Denticon is the best in class compared to the competition. Cons:…
Great Product, Easy to Use, Continuous Enhancements
Pros: As a growing DSO we were faced with the challenge of having multiple Practice Management Software's throughout our offices. By centralizing all our practices and providing visibility to all…
Game Changer!
Pros: Denticon allows us to operate very effectively & efficiently. Scalability is the key - it enhances our ability to add locations and grow. Cons: CBCT software and management is inadequate
Great product producing valuable insights!
Pros: “We partnered with PlanetDDS early on as we prepared for growth. The cloud-based system is perfect for our diverse geography and central reporting structure. They continue to expand features…
Loyal Customer of Denticon
Pros: “I have been working with Planet DDS since 2009. I have appreciated their willingness to work closely with clients to make sure that Denticon can be maximized within the individual DSO. The…
Amazing Cloud Based Dental Software Company
Pros: I truly enjoy working with Denticon. I'm excited about upcoming enhancements and love the ability to interact and request improvements that will benefit every dental office Cons: There is no…
Highly Recommend Denticon as a Practice Management Software
Pros: We launched Denticon in 27 of our offices. It has been the best decision we made as an organization. Our primary goal was to integrate with a cloud-based practice management software. We…
User Friendly, program runs on feedback!
Pros: “I have truly enjoyed working with Planet DDS because of the attention given to users. The help desk and ticket request is phenomenal service that is easy to use with a quick response time. I…
IT Headaches no more
Pros: “Prior to converting to Planet DDS, IT was a constant headache and we frequently had to pause operations so we could "restart the server." A phrase over the radio, that all staff came to…
The best
Pros: In the last 10 years of using Planet DDS, we have grown from 2 to 11 locations. The ease of use of the product is unmatched. The conversion process is seamless, and the support team is…
Denticon supports providing outstanding patient care in the most efficient way possible.
Pros: One of the many things I love about Denticon is that it is Cloud based, which is crucial for our 10 location DSO. Patient information is shared across the enterprise and the reporting is…
New User Excited for the Future
Pros: We are still beginning our long journey of implementation of Denticon but my experience so far has been wonderful. I've gotten to meet many subject matter experts across the PDDS organization…
Previously great was easy to use
Pros: A thorough application previously user friendly Cons: The latest update left the software print interface so small as to create greater workplace stress.
Easy to use product !
Pros: The portal is easy to use and smooth. The information related to dental billing is available on one single platform. Cons: Font and UI can be improved, rest everything is good
Great value!
Pros: The cost for a great platform like this really made sense for my multiple practices. Not to mention the level of support is great. We also get a ton of built in features that competitors as…
Smoothest Conversion
Pros: We are fairly new to Denticon, but no stranger to Cloud 9. During the conversion we had the best support and a seamless setup. Our teams weren’t fond of it at first, of course, but over time…
Consistently Reliable and User-Friendly EMR for Dental Offices
Pros: I used Denticon for over two years at Channel Islands Family Dental, and it was a very reliable and user-friendly EMR. The system is easy to navigate and makes daily tasks like eligibility…
Denticon review
Responsive customer service and the self help portal is very useful! Software updates always incorporate suggestions to increase customizable functionality.
Great Service! Super easy to navigate!
Pros: Best customer service! Best help portal I have ever navigated. Fast turnaround for any issues you might have! Cons: No issues and no cons so far! There is nothing I have to complain about this…
Excellent software and support
Pros: This software has changed the game at my office. Cloud based is great. The conversion was easy. Scanning charts was work, but that was on us. Cons: Honestly, I couldn't be happier. The…
Efficient and Robust
Great support services, calls are returned right away, they are very knowledgeable with the information they provide. Great training team, our trainer was very knowledgeable about the system and…
It is great
Pros: The customer support is great help and denticon is extremely convenient. Any issue I ever have is fixed fast and I love that I can access patient info anywhere any time Cons: The software is a…
Love this company
Pros: Easy to use; great customer support; great learning tools; quick response to trouble tickets. Their EHR reporting tools are awesome! Cons: I would love to see more patient call back reminder…
Convenient, User Friendly, Cost Effective
I have been a Denticon user for almost seven years! I have been very pleased over the years with Denticon's features and services. It is easy to use and cost effective at the same time!
Dental
Pros: The ease of use is great! Customer service is also great and response is given in a timely manner. The constant updates work very well in our office and make the software easier and easier to…
Great Software
I am a ex Dentrix and Open Dental. Denticon is a great software, very easy to use and train my staff. I do not need a Server.
Maguire review
Generally favorable I've got good support. Have little communication with Managment recently. Feedback is not asked for often
Easy to use but powerful cloud-based dental software
Pros: Access from anywhere. Easy to use. Multiple office use is a bonus. Saves all patients information without backups. Cons: Cost for marketing features should be included, with the cost of the…
Denticon is very easy to use and has all the functionality needed in a dental office.
Good customer support
Awesome software for public health dentistry
So glad we found this company. We have been using it since the beginning and have never regretted it.
Very responsive customer support. Been adding features to make it more user friendly.
Pros: Being able to import medical history with one click of a button for new and existing patients. Plus it will also show the medical alerts on the patient main screen. Cons: The walkout receipt.…
Evaluated all cloud based dental PM software 5 yrs ago for new office. Easily covers all bases!
Pros: Intuitive- much easier than Dentrix. Nice XDR add-on application; previous Eaglesoft user. Wanted cloud. Waiting for new Dentilytics. Cons: Need red Medical notes alerts flash. Would like side…
Best dental software I have ever utilized!
Pros: From an executive level to the daily practice needs, the reporting capabilities are great. I can't leave out how amazing the insurance functionality is and how it reflects accurately when…
Amy IPDH
Pros: I like that this software is online. I can schedule patients from home. I can review my day and progress notes outside of the office. And, Denticon has excellent technical support. I am a…
Denticon User
My overall experience has been great i have no complaints ...
One of the customer rep is great to work with and super patient with me. Great customer service
Understanding the dental world
Support does their very best to try to help you out
Pros: We like the fact that it is cloud based which allows our multiple clinics to see what treatments, and planning a patient has had even when the patient is transferring from one of our clinics…
Big Bang for your Buck!
Pros: Over the past 8 years of use, Denticon has been easy maneuver. The Automatic recall reminder has made a huge difference as it saves time and has cut down on missed appointments. Charting is a…
Dental software
Pros: Being able to have patients book and pay online; on a cloud Cons: Training new people on it; can’t call people for help. Instead you have to submit a ticket
Don't be fool by the other reviews
If you believe the other false reviews and buy Denticon and hate it, I'm sorry you should have listened to this review. Hopefully as Denticon evolves it will be worthy of the high ratings it has…
I love denticon!
I have been using denticon since 2009 and I don’t see myself ever changing the software.
Best cloud software on the market
I've used Curve, Eaglesoft, Dentrix, Open Dental, and researched and almost switched to Debtrix Ascend. Denticon is the least "Beta" of all the cloud/web based softwares. Don't be fooled by the…
Aplicativo bom
Pros: A rapidez com o desenvolvimento do trabalho Cons: Tudo ótimo não é ruim em nada me ajuda em tudo que preciso
Employee Reviews(30)
↑ Back to client reviewsThese are not customer reviews. They were written by current and former employees about working at Denticon, and are not counted in the rating or review total above. They are included as workplace context only.
Revolving Door at Planet DDS: A Soul-Crushing Experience
Pros: There are some talented and kind people that still work there and you might be lucky enough to work with them. Cons: Don't Walk Away, Run! This review is a public service announcement for anyone considering a job at Planet DDS. Let me preface this by saying I rarely write negative reviews, but my experience here necessitates a warning. A Culture of Chaos: The work environment at Planet is nothing short of chaotic. Management lacks any sense of direction, leading to constant last-minute changes, unclear priorities, and a persistent feeling of scrambling to meet arbitrary deadlines. This…
Growing Pains
Pros: - They've grown a lot in the past few years - Talented group of engineers Cons: - A bit process heavy to the detriment of innovation - Lots of growing pains
Great Company with a Great Future
Pros: Terrific leadership team. Excellent products. Engaged employees. Cons: Not really a downside, but as the company is working to grow quickly, you need to be ready to adapt. Advice to management: Stay the course!
Very Hostile to Ground-Level Employees
Pros: Didn't see any major examples of discrimination personally despite having heard it does occur. So, good job at least keeping up outward appearances of the bare minimum, I guess. Cons: Toxic management, arbitrary stagnancy, overwork, poor pay, the list goes on. The biggest problem with Planet DDS is that they starve their teams for resources and expect increasing output. The left hand is constantly unaware of what the right is doing, and it's almost always the rank and file left holding the bag for toxic and asinine management decisions. Forcing return to office when most of the current…
Functional Teams
Pros: Remote work and incredibly smart people who are well versed in the industry who are willing to assist in your journey. Cons: When they merged other products into their ecosystem their movement of personnel from those companies over was a mess to be a part of.
Great experience
Pros: Meaningful core values. An organization that truly values collaboration and its positive impact. Amazing team. Cons: No cons. Only opportunities for improvement.
Toxic Work Environment
Pros: They do send you a lot of swag! Cons: Current upper management has created a toxic work environment where employees are hesitant and scared to speak up. Also, employees are micromanaged and expected to fall in line, not make waves, and do only what they're asked to do. Upper management plays favorites, does not appear to value experience, and prefers rather to surround themselves with people they have worked with before and/or anyone who is non-threatening to the culture they've created. Advice to management: Value your people, the experience(s) they bring with them, and empower them…
Great job for WFH
Pros: WFH Day Shift 8 hour day Cons: Expectations are too high for the pay rate
Unorganized, weak and inexperienced management
Pros: 3 stars for insurance and time off. 1 star for the overall company and leadership. Since they refer to themselves as ELT and their titles, you can tell the genuine reviews from the ones created by management. Cons: It is guaranteed that you will fail here. Despite clocking in and out, you are constantly called on your personal phone after hours and on weekends without pay. The entire sales department is usually below 40% of their quotas with the occasional good month, but you do not even get close to what you are told in your compensation plan. If they tell you that you can make a lot…
Dental Software is Broken. We are Fixing It
Pros: Strong executive team, leadership, co-workers and market clout in the Dental SaaS industry. Truly stellar corporate culture that extols collaboration, team work, not being afraid to fail and working with the most purpose Dental OS tech stack in the industry. Cons: None so far from my six months here thus far. Advice to management: Continue to empower your employees to use their creative license and work ethic to break the status quo. Continue to foster collaboration, team work and a unified mission to be the best Dentals SaaS platform in the industry. I truly appreciate the top down…
Planet DDS is a Game Changer in Dental Cloud Space
Pros: Planet DDS is constantly growing and evolving which means endless opportunities to learn, grow and advance. They bring exciting challenges and to make a real impact. It's rewarding to be part of a team that's shaping the future of dental cloud space while advancing your own career alongside industry innovation. Cons: While Planet DDS can grow at a rapid pace, they might not collaborate with all departments in a timely manner.
Great place to work
Pros: Management is good. They do not micro manage. This organisation gives a lot of autonomy. It is very transparent. Plenty of growth oppurtunities. Can work remotely. Cons: It is a face paced organisation. Not suitable for people who want to sit back and relax. Work life balance might be challenging few days. But the management is flexible, the extra hours can be compensated on other days.
Great place to work
Pros: Good workmates , good environment and fun work Cons: No benefits except for small stipend for phone average management. Advice to management: Need to be more people focused
Meh
Pros: Yes, nice people that enjoy each other’s company but if you’re not on the inside then you’re out. Cons: Of course there are plenty. Advice to management: Blame yourself for your failures.
Great People, Growth Mindset, and a Willingness to Evolve
Pros: Planet DDS has a strong culture centered around great people. Many team members are not only highly capable but also genuinely invested in improving processes and helping the company grow. It’s refreshing to work in a place where collaboration and continuous improvement are encouraged. The organization embraces a growth mindset, which means adaptability and openness to change are both valued and necessary for success here. Cons: As with any growing company, ongoing changes in team structures and responsibilities can sometimes create temporary communication challenges. However, the…
Good Company
Pros: Work Life Balance, Benefits, Compensation Cons: Not Applicable. Others are good.
Innovative, Inclusive, and Efficient
Pros: Overall, my experience with Planet DDS has been incredibly positive. The supportive and inclusive culture fosters a collaborative environment where everyone feels valued and empowered. I highly recommend Planet DDS to anyone looking for a company that embraces technology to drive productivity and one that believes in investing in talents and celebrates individual accomplishments! Cons: It's worth noting that the fast-paced work environment can be challenging at times. While it drives productivity and innovation, it may not be suitable for everyone.
Poor Leadership, No Heart, Souless Shell
Pros: The pay was nice, coworkers were nice, friends in misery at least made things easier Cons: Leadership had no plan, 8 layoffs in 4 years. Bloated middle management that do nothing but delegate. They bought up Legwork & other software only to gut it, not invest in it, and layoff everyone whos ever worked on it. No care for the teams, the actual grunts on the ground working day to day. The CEO himself was quoted saying "employees should never feel comfortable", they want everyone to grind grind grind, meanwhile they gut teams, layoff people, have record breaking sales, but no support…
Amazing product, terrible toxic culture
Pros: The tech stack was incredibly modern and innovative. The product itself is technically impressive and was enjoyable to work on. My talented and supportive colleagues made the difference every single day. Cons: Chronic micromanagement, poor work-life balance, and a complete failure to implement Agile properly. Chronic micromanagement, poor work-life balance, and a complete failure to implement Agile properly. Unrealistic expectations of overcapacity of work and constant scrutiny led to high stress and low morale, and I know I wasn't the only team member who felt like this on a regular…
Personal experience working here
Pros: - Collaborative culture - Constantly looking to improve - Excellent market positioning - Strong core values - Empathetic and empowering leaders Cons: - Change occurs frequently and change management has historically been poor - Employee development and training needs improvement - Company is in the process of scaling, so there are lots of pain points that come with that. Expect challenges. Advice to management: Not all departments are equal - management issues do still occur and there are employees and leaders that do not lean in enough to accomplish our company's goals.
Great workplace, better product
Pros: - Excellent people across the organization both horizontally and vertically - Clear and transparent communication on company goals, health, progress and vision - Role dependent, but in my experience, there is a healthy work/life balance and encouragement from leadership to take time away from work to recharge - Clear goal setting initiatives and progress tracking - Continuous effort to enable growth for employees Cons: - Some departments do not get as many opportunities as others to get together in person while many employees work remotely. - Career progression within the company can…
PDDS Experience
Pros: Absolutely love working for PDDS. The culture and team is amazing! Cons: Moving into a time tracking project management direction. All customers are being billed based on time spent with PDDS.
Best company I've ever worked for
Pros: The company culture here is amazing. Every company has their value statements, but I've never worked for a company that actually lives and acts by them. Success is rewarded, failures are learning experiences, and trying new things is celebrated. The CEO has lead leadership trainings, and the company has offered numerous development programs over the years I've been here. The swag is pretty cool too. Cons: In the past, changing processes had been frequent and there had been many growing pains with the acquisition of several other companies all needing to be integrated together but much…
PlanetDDS as a company
Pros: I would say they do, employee, recognition, employee highlights, and employee engagement really well. They focus on highlighting employees, so people can get to know them, they do a recognition program, which is so awesome, and you often hear people recognizing other employees. Cons: More communication between departments I think can always be used at any company. Advice to management: People feel valued when they feel seen, so do what you are doing and more. Especially people that work in the hidden corners of a company, or work in support, those people truly are the backbone, and…
Supportive, flexible, and full of good people doing great work
Pros: Planet DDS is full of kind, talented, and motivated people who genuinely care about their work and about each other. Leadership is approachable and open to feedback. When people share ideas, you actually see them put into action, which says a lot about the culture. The company has grown in such a positive direction, with more focus on collaboration, recognition, and creating an environment where people feel supported and valued. It’s a place that trusts you to do great work, gives you the flexibility to make it happen, and lets you show up as your authentic self every day. Cons: Like…
Decent company, not a lot of growth opportunities
Pros: Good office location, decent perks Cons: Challenging personalities, no growth opportunities
meh
Pros: sometimes flexible work hours friendly coworkers some understanding of work life balance during week they care about the customers they try to do what’s best for employees and customers even if they get it wrong Cons: a fair bit of turnover a few very unqualified people in leadership positions obsessed with ai celebrate people working weekends back to office Advice to management: the more corporate jargon they use, the less they know. look to individual contributors under managers to see who is doing the real work
Opportunities to excel, but pay and security falter
Pros: +Provides AI tooling (and anything needed to succeed) +Organization structure has improved over the years +Standards have improved dramatically throughout the years +Opportunities to stand out (you will need to go above and beyond) +Work-life balance is ok if you are strict with boundaries +Great co-workers (good people in general) Cons: -Pay/Benefits package is lower than industry standard -Doing your job isn't really enough. Expectations are continuously increasing due to AI. This may change work-life balance being a pro. -Job security appears shaky due to AI
Supportive colleagues and engaging work, but poor parental leave policy
Pros: I truly enjoy how supportive my colleagues are at Planet. The environment is constantly evolving, which can be challenging for some, but I thrive in a dynamic workplace where there is always something new to learn and contribute to. It keeps the work engaging, rewarding, and never boring. I also appreciate the many opportunities to collaborate across teams and play a role in developing scalable processes that help drive the organization forward. I also appreciate the flexible time off model, which reflects the trust Planet places in its employees. Cons: While I greatly appreciate many…
Remote work option undermined by micromanagement and lack of trust
Pros: You have the ability to work from home if you live further away from one of the hubs. Cons: Management closely monitors employees' daily activities to the point that it feels like every moment of your workday is being tracked, creating an environment that lacks trust and autonomy. Employees are frequently assigned additional roles and responsibilities without corresponding increases in pay or benefits. Those who express concerns or push back against these expectations often feel singled out, as management appears to make examples of employees who do not readily comply. Advice to…